Intercontinental Hotels Group

    Intercontinental Hotels Group
  • 2 - 3 Years
  • Manama - Bahrain
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Job Description

DescriptionAbout usAre you ready to be a F&B Captain at InterContinental Regency Bahrain?Whats your passion? Whether youre into tennis, shopping or karaoke, at IHG were interested in YOU At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do And were looking for more people like this to join our friendly and professional teamJOB LOCATIONLocated in the business and leisure hub of the city, InterContinental Regency Bahrain offers its guests the perfect location from where to explore the exciting face of ManamaThe hotel offers 321 spacious rooms including 3 Club floors and 31 luxurious suites Each room is designed to meet the needs and the expectations of the modern travelerFrom sophisticated dining experiences to a taste of traditional romance, InterContinental Regency Bahrain offers its guest new tastes and unique gourmet treats With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental Regency Bahrain promises to delight your palateYour day to dayUnder the general guidance and supervision of the F&B Supervisor andor Restaurant Manager The F&B Captain will be directly involved in the day to day running of outlet operation in connection with staffing, guest services and satisfaction along with product quality Delegation of duties and responsibilities to hisher assistants is necessary to ensure the proper pre event setup and post event functioning is under hisher control Heshe is to implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies It should be noted that F&B Captain can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage DivisionDuties and Responsibilities To reflect the IHG philosophy by providing highest quality of friendly service to our guest He is to lead by example, always adopting a positive attitude to keep team spirit at its highest To greet with a smile all the time colleagues or guests anywhere in the hotel (front or back of the house) To have a pride in hisher appearance and personal hygiene, making sure that hisher uniform and shoes are always of the highest standard To rotate and schedule all staff in order to provide full coverage for efficient service and to maximize productivity To maintain an effective orientation and training program for all new staff and to constantly re-train old staff to maintain the specified standard of service To motivate, educate and develop staff on a continuous basis to achieve an overall maximum of efficiency and confidence To minimize guest complaints, but if it should occur, to take remedial action immediately To ensure that all guests are greeted and seated courteously without delay at a properly set and clean table To ensure that all guests are served promptly To check on the mis-en-place daily To check on guest satisfaction by talking to the guest To stress the importance of personal cleanliness, grooming and that the staff do not deviate from the prescribed uniform To be constantly on the lookout for ways and means to improve the smooth running of the outlet operations The cleanliness, tidiness and orderliness of the outlet is of utmost importance Thus, a checklist has to be kept at all areas are inspected and faults corrected soonest possible, ie lighting, walls, sofas, tables, chairs and stations Furthermore, chinaware, glassware, silverware and napkins have to be checked constantly to maintain the standard required To ensure that all furniture, equipment, utensils and silverware under the outlet is accounted for, properly handled regularly serviced and maintained to prevent excessive wear and tear Follow standard checklist for orientation program of staff Make sure team attend training program for individual jobs To maintain a checklist for daily inspection To have a team meeting at least once a week to discuss challenges and ways to overcomeWhat we need from youRequirements include acceptable experience in the five stars hotel Restaurants operation in a high level hotels operations role and good communication skillsThis job requires ability to perform the following Moving about the facilities Carrying or lifting items weighing up to 50 pounds Handling food, objects, products and utensils Bending, stooping, kneelingOther Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company Reading and writing abilities are utilized often when interpreting results, giving and receiving instructions, and giving training Problem-solving, reasoning, motivating, organizational and training abilities are used often Alcohol awareness certification andor food service permit or valid healthfood handler card as required by local or state government agency

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:17th Sep 2024

Desired Candidate Profile

Product quality, F&B Supervisor, F&B Captain

Company Profile

Not Mentioned