As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solvingavoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues
Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management
Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice
Leading contributor individually and as a team member, providing direction and mentoring to others
Work is non-routine and very complex, involving the application of advanced technicalbusiness skills in area of specialization Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction
Both a Bachelors and Masters degree in Computer Science, Engineering or equivalent
Experience 8 years related experience prior to taking this position
In addition, experience with Oracles core products, applications, and tools
As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)
Deadline:13th Aug 2025
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