JOB SUMMARYAssists the Bulet Manager in administering front office functions and supervising staff on a daily basis Front office areas include BellDoor Staff, Switchboard and Guest ServicesFront Desk Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process Verifies guest and employee satisfaction and maximizes the financial performance of the departmentCANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional areaOR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience requiredCORE WORK ACTIVITIESSupporting Management of Front Desk TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financialbusiness decision making; demonstrates honestyintegrity; leads by exampleEncourages and builds mutual trust, respect, and cooperation among team membersSupervises and manages employees Managing all day-to-day operations Understanding employee positions well enough to perform duties in employees absenceVerifies employee recognition is taking place on all shiftsEstablishes and maintains open, collaborative relationships with employeesMonitoring and Supporting Progress Toward Guest Services and Front Desk GoalsManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basisDevelops specific goals and plans to prioritize, organize, and accomplish your workHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with othersStrives to improve service performanceCollaborates with the Front Office Manager on ways to continually improve departmental serviceCommunicates a clear and consistent message regarding the Front Office goals to produce desired resultsParticipates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction resultsEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvementEnsuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retentionImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when neededServes as a role model to demonstrate appropriate behaviorsSets a positive example for guest relationsDisplays outstanding hospitality skillsEmpowers employees to provide excellent customer serviceInteracts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfactionProvides feedback to employees based on observation of service behaviorsHandles guest problems and complaints effectivelyInteracts with guests to obtain feedback on product quality and service levelsManaging Projects and PoliciesImplements the customer recognitionservice program, communicating and ensuring the processVerifies compliance with all Front Office policies, standards and proceduresMonitors adherence to all credit policies and procedures to reduce bad debts and rebatesAdditional ResponsibilitiesProvides information to supervisors and co-workers by telephone, in written form, e-mail, or in personAnalyzes information and evaluating results to choose the best solution and solve problemsInforms andor updates the executives, the peers and the subordinates on relevant information in a timely mannerFunctions in place of the Front Office Manager in hisher absenceCommunicates critical information from pre- and post-convention meetings to the Front Office staffParticipates in department meetings
Eligibility:Bachelor of Hotel Management(Hotel Management).
Industry:Hotels / Hospitality
Function:Chefs / F&B / Housekeeping / Front Desk
Deadline:23rd Aug 2024
Assistant Chief Butler