Delivery Program Manager MEA - 3404360

IBM Middle East
  • Delivery Program Manager MEA Jobs in Egypt - 3404360

    IBM Middle East
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3404360

Job Description

Introduction

The HR Service Administrator is an integral part of IBM and HR Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients Help IBMers to build their career by providing them with a personalized experience In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy

Your Role and Responsibilities

This role preferred to have DataReport Analytics background to acquire, analyze, and produce data reports for business operations and support the management for business decision making

Ownership of CourseProgram Support in a defined ProgramPortfolioGeographic area of responsibility

IBML-course point of contact for questions in general

Work with requestorsstakeholders to understandsupport ongoing deployment of new andor existing Courses

Verification of workability of regional Program design and deployment plans

Creationmaintenance of Course Database data for CoursesPrograms (aligned and unaligned)

Support and validation of CRC Course Requests

Course Code trackingassignment where required

Validation of Coursedelivery type conditions

Manager approval exceptions

Ensure the correct evaluation survey is selected

Kitting profile identificationentry

Setup profile identificationentry

Ensure minmax and waitlist values for each delivery type are identified

Manage costing and sponsor tuition recovery (sponsor owned) process tasks

Createvalidate course code change requests where required

Engage Fast PathPriority Handling process when needed

Consult withsupport Portfolio Focal where required

Overarching responsibility for the successful delivery of classes resulting from planned or ad hoc demand

CRC "Class Contact" with end-to-end ownership of the class

Ensure Course Code, Delivery Type and Language availability for class requests

Costing and sponsorclient tuition recovery process tasks related to class requests

Ensure the correct Manager Approval Setting is identified with the class

Class deployment ownership, including awareness of class specifications

Identify potential delivery concerns, minimize their impact and issue resolution with appropriate IBML teams

Work with PAs where applicable, to ensure the class is successfully deployed and provide guidance as required

Ensure that guest executive speakers are assigned to classes that require speakers (schedule directly with speaker or coordinate with speaker scheduler)

Learner Special Needs support (analyzecommunicate with LearnersLearner ManagerLSAInstructor as needed)

Review LVC class information for completeness

Make timely class gono go decisions based on data in the "CRC Checkpoint Report" and other considerations

Communicate resulting cancellation decisions immediately via Class Change Request to the LRM

Create class change requests where required

Maintain close communication with LRM when external resources are assigned to a class

Ensure instructors return rosters for classes in "ended" status, including executing the escalation processes as required

Create billing adjustment requests as needed (Manual Adjustment Database)

Ensure a backup is trained and ready to support the Program Portfolio when on office leave

Support improvements and changes to the IBML delivery process

Additional Support

Gather and prepare data from proper data sources and organize per defined reporting requirements

Analyze data and make appropriate conclusions and prepare results into a meaningful format for the requestor

Distribute the reportsmetrics in the standard and centralized repository

Provide ad-hoc reporting support per business needs

Enhance basic reporting of data to advanced analytics like segmentation, analytics & optimization as well as data visualization

Classroom Administration

Provide delivery location support (logistics, classroom setup, materials receipt, instructorlearner support, etc)

Handle internal & external room booking

Coordinate with IBM Vendors (AMEX) for external venue booking

Set up schedule

Provide hard copies (posters, schedule and agenda)

Provide on-site support for large learning events, if there is no conflict with other programs

Prepare Visa Invitation Letter and provide support for facilitators (if required)

Learning Venue Coordination

Manage internal and external venue requirements for all IBML Classes

Maintain all Internal Centers of IBM Learning

Communication with Facilitator

Communicate with facilitator two weeks before program start date to inform him her of all arrangements

Collect completed Feedback Form from Facilitator after class is being delivered

Remote Support

Provide remote support for those countries where no LSA is located

Handle room bookings remotely, arrange the class setup via local focal point (or tool) and ensure the delivery of kitting

Provide contact details of local person who can help on-site

About Business Unit

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the worlds most complex problems, help our clients achieve success and build collaborative work environments for IBMers

About IBM

IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries


REQUIREMENTS

Your Life at IBM

What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust - where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

Required Technical and Professional Expertise

Relevant experience

Good communication skills

Being You at IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Key Job Details

Country EG

State AL QAHIRAH

City CAIRO

Category Human Resources

Required Education Bachelors Degree

Position Type Professional

Employment Type Full-Time

Contract Type Fixed Term - Short Term

Req ID 290273BR

Location CAIRO, AL QAHIRAH EG

Profile Summary

Type:Company Job

Deadline:13th Aug 2025

Company Profile

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the regions technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the companys history and, today, IBM is much more than a hardware, software, services company. IBM is now emerging as a cognitive solutions and cloud platform company.



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