Guest Services Agent - 2196071

Sheraton Hotels & Resorts
  • Guest Services Agent Jobs in Egypt - 2196071

    Sheraton Hotels & Resorts
  • 2 - 4 Years
  • Egypt - Egypt
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2196071

Job Description

At Sheraton, we go above and beyond in everything we do We are inspired by our guests and one another and are driven to make things better We love what we do, and we give it all we ve got on property and off When guests stay with us, it s not just a room with a bed that they re buying It s an experience We re looking for someone who is ready to go beyond in everything they do If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with SheratonJob SummaryProcess all guest check-ins, check-outs, room assignments, and room changelate check-out requests Secure payment; activatereissue room keys Ensure rates match market codes, document exceptions Verifyadjust billing for guests Communicate to appropriate staff when guests are waiting for an available room Advise guest of messages Clear departures in computer system Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Operate telephone switchboard station Run and check daily reports, contingency lists, and credit card authorization reports Supply guests with directions and information Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction Arrange transportation for guestsvisitors Count and secure bank at beginning and end of shift Cash guests checks, process all payment types, vouchers, paid-outs, charges, and provide change Notify Security of any reports of theftFollow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees Comply with quality assurance standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by SupervisorsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:12th Jul 2024

Desired Candidate Profile

Housekeeping, Billing, Supervisor, Manager Quality Assurance, Station, Room

Company Profile

Not Mentioned



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