Infra Service Desk - 3056995

  • Infra Service Desk Jobs in Cairo - 3056995

  • Cairo - Egypt
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Job Description

about the roleJob Purpose Ops Engineer Admin Zone services, Perform systems services (Windows & Unix normal and virtualized servers) operation tasks; including solving incidents, performing changes, implementing new releases, service packs, upgrades & patches and maintaining the service configuration within the configuration management system as well as identifying problems and escalating it to the proper fix group ,Senior engineer for specific servicesKey Tasks and Responsibilities- Solve systems service incidents- Perform systems service changes- Implement systems new releases, - Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations- Perform configuration management asks and ensures at all time the systems inventory is populated with an up to date information reflection operational changes- Identify systems problems, assign it to the proper engineeringfix group responsible for solving it, and follow up with the fix group until the problem is solved- Contribute in service operation processes management including contribution providing reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post implementation review (PIR) and case detailed report (CDR)- Provide leadership and coaching to L1service deskPSM when needed- Contribute in providing the right level of working hours and shifts coverage for business operation necessary to deliver the support service- Perform other tasks in line with systems services operation as suggested by management

Profile Summary

Type:Company Job

Eligibility:Bachelor of Science(Computers).

Industry:IT-Software/ Software Services

Function:Helpdesk / Customer Service / Telecalling

Deadline:30th Oct 2024

Desired Candidate Profile

Infra Service Desk

Company Profile

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