Mgr-Spa - 3057011

St. Regis Hotels & Resorts
  • Mgr-Spa Jobs in Cairo - 3057011

    St. Regis Hotels & Resorts
  • 2 - 3 Years
  • Cairo - Egypt
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Job Description

Start Your Journey With UsThe St Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St Regis New York From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York s Fifth Avenue, St Regis has stood as a symbol of uncompromising elegance and bespoke service Today, with more than 40 of the best addresses around the world, St Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite We invite you to explore careers at St RegisJOB SUMMARYPosition has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas Position focuses on ensuring guest and employee satisfaction and achieving the operating budgetCANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in the spa, guest services, or related professional areaCORE WORK ACTIVITIESSupporting Management of Spa Operations and BudgetsAssumes the responsibilities of the Spa Director in hisher absenceEnsures all employees have the proper supplies, equipment and uniformsComprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of departmentManages supplies and equipment inventories within budgetMaintains cleanliness of spa and related areas and equipmentUnderstands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goalsEnsuring and Delivering Exceptional Customer ServiceSets a positive example for guest relationsInteracts with guests to obtain feedback on product quality and service levelsHandles guest problems and complaintsEmpowers employees to provide excellent customer serviceEmphasizes guest satisfaction during all departmental meetings and focusing on continuous improvementStrives to improve service performanceConducting Human Resources ActivitiesSolicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concernsEnsures employees understand expectations and parametersBrings issues to the attention of the department manager and Human Resources as necessaryObserves service behaviors of employees and providing feedback to individualsParticipates in employee progressive discipline proceduresParticipates in an on-going employee recognition programReviews comment cards and guest satisfaction results with employeesSupports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their jobSupervises on-going training initiatives and conducting training when appropriateEstablishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the teamCelebrates successes and publicly recognizes the contributions of team membersEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review ProcessAssists the Spa Director in managing the day-to-day operations of the spa as necessaryMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality


Deadline:30th Oct 2024

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