Microsoft Remote Support Engineer - 3395714

  • Microsoft Remote Support Engineer Jobs in Cairo - 3395714

  • 3 - 5 Years
  • Cairo - Egypt
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Job Description

Your Role and ResponsibilitiesJoin IBM TSS team and help our clients all over the world, we are looking for an enthusiastic & technical savvy person to work with us in solving our clients technical puzzles, if you have strong technical, troubleshooting and communication skills along with experience in the support field then this could be the role for youWe work with a wide variety of customers providing technical support for Microsoft products, you will be involved in supporting our clients IT infrastructure for configuration queries and breakfix scenarioResponsibilitiesResponding to client queries and providing remote technical support in a timely mannerMaintaining highest client satisfaction and relationships even in severe and pressurized situationsInteracting with client and IBM functions consistently until problem solutionPerforming problem management and end-to-end problem ownership by analyzing problemssituations and understanding problem impact on client businessEmploying IBMs standard support delivery methodologies and toolsLogging all related activities for each customer query and handling client data securely** This is shift work position The resource may work in US Time zone shiftsRequirements Bachelor s degree in Computer Science or equivalent Language Must be fluent in English Strong knowledge of Windows Server, AD, Failover Cluster, Windows Sys-internals tools Strong communication skills Strong soft-skills and customer management techniques Strong troubleshooting skills 3 - 5 years experience in the support fieldPreferences Certified MCSAMCSE Strong knowledge in Microsoft Exchange & Sharepoint Knowledge in Virtualization

Profile Summary

Type:Company Job

Eligibility:Bachelor of Science(Computers).

Industry:IT-Software/ Software Services

Function:IT Software

Deadline:30th Nov 2024

Company Profile

Not Mentioned