Real-Time Controller - 2719427

BDO Esnad
  • Real-Time Controller Jobs in Cairo - 2719427

    BDO Esnad
  • 0 - 1 Years
  • Cairo - Egypt
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2719427

Job Description

Responsible for ensuring that operations are performing according to key call center performance metrics Executes plans and ensures effective implementation of schedules Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns Communicate changes to scheduling to ensure suitable daily resource coverage Maintain running report of attendance incidents Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed Manage nonproductive time request process ensuring activities are planned without impacting SLAs Perform any additional related tasks

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Call Center / BPO / KPO / Outsourcing

Function:Accounts / Taxation / Audit / Company Secretary

Deadline:09th Oct 2024

Desired Candidate Profile

Real-Time Controller

Company Profile

Not Mentioned



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