Senior Technical Support Engineer Jobs in Cairo - 2285070

Job Description

MissionSchneider Electric is seeking a Senior Technical Support Engineer who will be located in Cairo and responsible of remotely supporting our customers in Middle East & Africa for the best use of SE technology Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time Contribute effectively to achieve the KPIs of individual, department and the company attributing to customer satisfaction and service levels Receive, Register and solve all technical customer requests in CRM Listen to the Customer, understand the needs carefully & give top priority to answer in the best way Categorize Tickets depending on following Types- Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others Maintain accuracy in responses, creation of Customer records In-depth knowledge of Product catalogue, selection and data searching