ACS Principal Service Engineer - 3400673

  • ACS Principal Service Engineer Jobs in Giza - 3400673

  • 10 - 12 Years
  • Giza - Egypt
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Job Description

Primarily, and key mission of the role, is delivery of technical expertise in assigned Oracle product domain(s) to Oracle customers either onsite or remotely It serves as second line support resource mainly, however providing first line support on occasional basis can be requested Future development is focused on becoming recognized expert in respective Oracle product area at global level Provide technical guidance and assistance either as required or as part of longer term engagements with key customers Provide reactive onsite andor remote technical assistance in close cooperation with Oracle Global Support and Product Development for problem analysis and investigation Provide alternative temporary workarounds to technical problems in customer s Oracle systems Provide proactive technical advices to avoid possible future issues Work with customers and other Oracle professionals to ensure proper design and implementation of relevant solutions Document work delivered to customers Delivering, according to internal methodology and quality standards Identifying required recommended actions on Customer systems as main output of service delivery, based on available best practices and delivery methodology and tools Escalating Customer issues to Technical Account Manager where relevant Proposing integrations to existing delivery methodology and tools to fit new products or services Contributing to testing and validation of tools defined for delivery of service Technical Support to Technical Account Managers As part of a global team, Practice Sharing and Knowledge Sharing will be the basis to construct a solid, high quality delivery global team, as well as taking part on global projects and initiatives Active participation in the Oracle Big Data Appliance ACS service development Collecting Diagnostic Information for Oracle Customer Support with managing BDA security, auditing and Oracle Big Data SQL Apply Best Practice architecture guidelines to ensure Oracle database and Oracle Big Data highly available service Upgrade Oracle Big Data Software Componentsjob requirementsMore than 10 yearsNot Specified at leastComputer Software Information Technology Services

Profile Summary

Type:Company Job

Eligibility:Bachelor of Science(Computers).

Industry:IT-Software/ Software Services


Deadline:13th Aug 2025

Desired Candidate Profile

ACS Principal Service Engineer (Platform...

Company Profile

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