Front Office Manager - 3395582

Fairmont Hotels & Resorts
  • Front Office Manager Jobs in Jordan - 3395582

    Fairmont Hotels & Resorts
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Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service

Hotel Overview

The Fairmont Amman features 317 luxurious guestrooms and suites including Fairmont Gold, the brands hotel within a hotel featuring amenities such as private reception and guest lounge The hotels food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city

Summary of Responsibilities

Reporting to the Director, Operations responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service

Lead and manage all aspects of the Front Office department and ensure all service standards are followed

Maximize rooms revenue through participating in yield management meetings and implementing, supporting agreed upon Revenue Management strategies and practices

Handle guest concerns and react quickly, logging and notifying proper areas

Conduct regularly scheduled departmental meeting

Manage the departmental budget

Balance operational, administrative and Colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned



Previous leadership experience required

Previous Property Management System experience required

Computer literate in Microsoft Window applications required

UniversityCollege degree in a related discipline preferred

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa REQUIREMENTS Please note that you must be eligible to live and work in Jordan

Profile Summary

Type:Company Job

Deadline:30th Nov 2024

Company Profile



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