Application Support Engineer for Kuwait - 2719758

  • Application Support Engineer for Kuwait Jobs in Kuwait City - 2719758

  • 0 - 3 Years
  • Kuwait City (Kuwait City)
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Job Description

Application Support Engineer for Kuwait Job ID IT JOBS198 Location Kuwait City, Kuwait Required Skills Our client is into electronic transactions processing with some of the leading companies in the middle-east as its clients The company plans to hire a Senior Application Support Engineers for its Kuwait office The recruited candidate will be responsible for Tasks and Responsibilities - Participates in Live Support activities supporting one or more application projects - Provide senior level support for production systems along with all related applicationsservices including SQL tuning, and provides advice on application data issues - Interact with customers to provide and process information in response to inquiries, concerns, and service requests about Cravez products & services - Validates technical information and issues early warnings and disseminates information as needed - Gather customers information and determine the issue by Simulating , evaluating and analyzing the symptoms - Follow up and make scheduled call backs to customers where necessary - Identifies and understands issues, problems, and opportunities, compares data from different sources to draw conclusions, uses effective approaches for choosing a course of action or developing appropriate solutions, and take action that is consistent with available facts, constraints, and probable consequences - Participate in the creation and maintenance of Documentations , Knowledgebase content, etc - Prepare manuals and user documentations whenever needed in relation to any adopted system changes - Offer alternative solutions where appropriate with the objective of retaining customers and clients business - Provide Assistance , technical support to in-house Users - Escalate the Issues for Technical and Live Support to the Level 2 Team - Building Web Services and Works collaboratively with the Application team, Database Team, developers and testers, - To ensure Proper Support also engage and collaborate with the infrastructure teams to ensure delivery of all components - As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required Key SkillsQualifications At least 5 Plus years of experience in Support Services Industry with practical knowledge and Awareness of the Following - PLSQL, Java, Oracle Apps with ADF and Weblogic Services - Infrastructure including Network and Systems - Database and its Structures - EE Components with EJB and JPA - Ability to follow ITIL standards , processes and procedures in terms of incidents handling, change and Event Management Location Kuwait City, Kuwait Position Permanent placement with the company

Profile Summary

Type:Company Job

Role:Software Engineer

Industry:Consulting Services

Salary:As per Industry Standards

Function:IT Software : Software Products & Services

Deadline:09th Oct 2024

Company Profile


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