Start Your Journey With UsThe Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world Our hotel teams curate the world s most enriching and desirable destination experiences Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury CollectionJOB SUMMARYFunctions as the strategic business leader of the property s food and beverageculinary operation, including RestaurantsBars, Room Service and BanquetsCatering, where applicable Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures the food and beverageculinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investmentCANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional areaOR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional areaSkills and KnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionManagement of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expendituresAdministration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resourcesApplied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans Aligning individual and team actions with strategies and plans to drive business resultsManagement of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain workCORE WORK ACTIVITIESDeveloping and Maintaining Food and BeverageCulinary GoalsSets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviorsReviews financial reports and statements to determine how Food and Beverage is performing against budgetMakes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategyWorks with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performanceEstablishes challenging, realistic and obtainable goals to guide operation and performanceStrives to improve service performanceDeveloping and Maintaining BudgetsDevelops and manages Food and Beverage budgetMonitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressedEnsures cash control and liquor control policies are in place in food & beverage areas and followed by all related employeesFocuses on maintaining profit margins without compromising guest or employee satisfactionLeading Food and BeverageCulinary TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financialbusiness decision making; demonstrates honestyintegrity; leads by exampleEncourages and builds mutual trust, respect, and cooperation among team membersAchieves and exceeds goals including performance goals, budget goals, team goals, etcServes as a role model to demonstrate appropriate behaviorsDevelops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etcIdentifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary changeEnsures that regular, on-going communication occurs in all areas of food and beverage (eg, pre-meal briefings, staff meetings, culinary team)Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team Ensures direct reports do the same for their teamDevelops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its executionIdentifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skillsStays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the marketEnsuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retentionImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when neededReviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is takenReviews comment cards, guest satisfaction results and other data to identify areas of improvementEmpowers employees to provide excellent guest serviceEstimates cost and benefit ratio, maintaining balance between profit and service satisfactionShares plans to take corrective action based on comment cards and guest satisfaction results with property leadershipManaging and Conducting Human Resource ActivitiesProvides guidance and direction to subordinates, including setting performance standards and monitoring performance
Eligibility:Bachelor of Business Administration(Managem ent).
Industry:Hotels / Hospitality
Function:Top Management / Senior Management
Deadline:05th Feb 2025