Customer Service Representative - Teller - 2719784

Al Ahli Bank of Kuwait
  • Customer Service Representative - Teller Jobs in Kuwait City - 2719784

    Al Ahli Bank of Kuwait
  • 0 - 3 Years
  • Kuwait City (Kuwait City)
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Job Description

Job purpose

Deliver high quality service to customers through providing banking services

Key accountabilities


Customer enquiries Respond to customer enquiries and provide customer service and support
Sales opportunities Identify sales opportunities and pass these to the correct branch colleague
Cash transactions Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Reconciliations Perform end of day reconciliations accurately and on time
Customer accounts Receive returned cheques, new ATM cards etc make required entries and advise customers
Customer administration Send, receive and file telex confirmations and ensure transfers are properly processed
Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
Other Perform any addition duties that assigned by Manager

Job success factors

High quality customer service
Requestsapplications accurately processed
Returned cheques,, new ATM cards etc handled without delay
Money transfers accurately processed

Successful identification of sales opportunities and transfer to a colleague
Accurate records of transactions etc
Compliance with operational procedures and instructions, risk policies

Education & experience


Diploma in Banking Management
Or equivalent experience


Knowledge of products & services
Understanding of customer needs
Knowledge of cash management processes


Experience gained as part of the ABK training programme
Experience of operational processes and procedures
Handling customer issues and providing customer service

Accreditation & licensing

As required

Profile Summary

Type:Company Job

Role:Audit & Risk

Industry:Financial Services/Stockbroking, Banking

Salary:As per Industry Standards

Function:Accounting/Tax/Company Secretary/Audit

Deadline:09th Oct 2024

Company Profile

Company:Al Ahli Bank of Kuwait
Industry Banking, Financial Services & Insurance (Other Banking, Financial Services & Insurance)
Company Turnover 1 - 100 Crores
Company Size 1 - 10 Employees

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