Senior Manager Data Mining Jobs in Kuwait - 3403213

Job Description

VAC7943 - Senior Manager Data Mining

The Company

Ooredoo is an organization on the move Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia We cover a population of more than half a billion people and serve more than 68 million customers

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and its a team that you can be part of

Ooredoos future is bright, and you can be part of our ongoing success

The Role

Support marketing value generation activities by developing and applying sophisticated customer insight generation and complex modelling, and segmentation activities

Answer critical business questions around marketingsales funnel optimization, customer retention, business investment prioritization related to customers value management and identifying opportunities, etc

Interact with key business stakeholders for data mining model related activities and own end to end data analysis and modelling of assigned projects

Create sustainable models and participate in the continuous improvement of predictive analytics framework Leverage insights gained from analytics into actionable business recommendations

Measure marketing CVM related activities, act as the custodian of the models used for CVM activities and ensure accuracy and optimum performance of the models

Key Accountabilities and Activities

Manage data mining activity across organization in collaboration with relevant functions and identify opportunities, leverage on DM capabilities to improve quality of the customers, revenue, retention, and reduction in bad debts and enhance customer LTV

Implement Industry standard Data mining processes to improve efficiency

Provide predictive knowledge using datamining capabilities and models to boost the business (churn, segmentation, tariff optimization, next best offer)

Manage and develop Intelligent Customer DNA for commercial actions

Develop right Segments and clusters for marketing actions

Use Social network analytics for identifying the right communities and enhance the marketing efforts and product penetration

Manage Datamining Eco system

Work closely with marketing segment and CVM team to identify targets and actions and provide intelligent inputs and insights using BI capabilities

Develop and maintain CDNA, LTV and Survival models for marketing actions

Develop and implement various marketing segments

Own and Measure the incremental outcome of CVM activities compared with the UCG and act as the official reporting source of such KPIs Liaison with other functions to develop strategies to use data mining capabilities for revenue generation and protection, improve customer quality and for predictive analytics

Engage with Tec DWH for BI operations as per the SLA

Engage with Technology management and planning team and implement various DM initiatives as required Collaborate and aligned with Group data mining strategic initiatives and polices

Engage with peers in the group and Opcos and share knowledge and models

Implement Group commercial team recommendations and fulfil the requirements as per their guidelines Proactively manage and motivate the team to be highly professional and results oriented

Work to improve employee performance through personal coaching and identifying training and development needs

Recruit reporting staff as required

Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved


REQUIREMENTS

Qualifications

Bachelor degree or above in Business Intelligence, Marketing, Statistics, Economics, IT or a related discipline

Required 7-8 years of experience based on progression ladder

4 + years of experience in the Business intelligence & Data mining

Strong data mining expertise

Strong statistical background

Strong knowledge in Telco, Marketing domain

Proficient in BI DWH systems and Teradata or other databases

Excellent strategic thinking, analytical skills and the ability to be creative

Aptitude to multi-task and prioritize effectively, manage pressure, and solve problems

Strong coaching and team building experience

Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities

Knowledge of current Data Warehouse technologies, concepts and products