• SYSTEMS SUPPORT SPECIALIST Jobs in Kuwait City - 2719687

  • 2 - 3 Years
  • Kuwait City (Kuwait City)
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Job Description



This position description is subject to change at any time as needed to meet the requirements of the program or company


Under the general supervision of the SSS Lead, the Systems Support Specialist will apply understanding and knowledge of information systems products and services Will provide technical software, hardware, and network problem resolution to all computer users by performing questionproblem diagnosis Guide users through step-by-step solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner Escalate complex technical issues using the Remedy ticket submission system

Responsible for recognizing, researching, isolating, and resolving first level information systems problems and coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up

Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, (CPU, monitor, keyboard, mouse) laptops, printers, DSN phones, and small peripheral items (KVM switches, CAC readers, etc) All aspects of system support to include but not limited to Microsoft Windows Server Active Directory and domain, WINS, DNS, print queues, maintenance of database systems and software, installation of patches and updates as mandated, maintain and administer enterprise applications, support, analysis, design, testing, and implementation of systems and networks

Perform other duties as assigned


1 Provide help desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, or stand-alone AIS or communications systems issues

2 Uses work order system to initiate, update, and track all user generated work orders

3 Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management

4 Install new versions, updates, service packs, or replacement parts for all supported ASG-KU equipment

5 Ability to operate, maintain, and upgrade all ASG-KU Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, laptops, printers, DSN phones, and small peripheral items to include KVM switches, CAC readers, etc

6 Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level

7 Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item

8 Maintain database systems and software

9 Supports analysis, design, testing, and implementation of systems and networks


Personal computer, server, printers, network equipment, and other general office equipment


Work is generally conducted in an area with a mild exposure to extreme climactic conditions Must comply with OSHA, EPA, Fire Regulations, and published Company work rules Work is in a very challenging environment


Work may require heavy lifting (up to 65 pounds), stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents Employee use of personal protective equipment (PPE) is required for some situations PPE includes but is not limited to head, foot, torso, respiratory, vision, and hearing protective devices Must comply with all Fire and Safety Regulations and Camp policies



EducationCertifications One year related experience may be substituted for one year of education, if degree is required

High School Diploma

College degree or equivalent experience

Must be a US Citizen

Must maintain a valid Secret clearance

Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs

Certification IAW DoD 85701-M (ExCompTIA Security and MSCA, MCSE, MCITP, or Server )

Capable of effectively communicating technical information in English, both written and verbal


In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing questionproblem diagnosis in a Help Desk environment Ability to document, research, identify, and attempt to solve technical problems on initial call andor triage where appropriate for resolution

Basic understanding of help desk support

Three years related experience

Strong customer service experience

Handle technical and escalations and sensitive situations

Profile Summary

Type:Company Job

Role:H/W Installation/Maintenan ce


Salary:As per Industry Standards

Function:IT Hardware : Hardware Products & Services

Deadline:09th Oct 2024

Company Profile

Industry Other Services (Other Services)
Company Turnover 1 - 100 Crores
Company Size 1 - 10 Employees

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