Transcon/Export Agent - 2313879

  • Transcon/Export Agent Jobs in Beirut - 2313879

  • 2 - 3 Years
  • Beirut - Lebanon
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Job Description

Job DescriptionTranscon Lead Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Transcon files and reporting Ensure accurate and timely client and vendor billing Ensure delivery of freight and timely clearance when applicable Interact with customers in arranging their shipments to meet customers service standards Contribute and maintain good relationships with suppliers Meet compliance at all times Network communications, timely responses to emails and requests Meet KPI standards in accordance with Company policy Understand customers procedures and maintain updated internal DLSOPsExport AgentPeopleIdentify with manager supervisor, develop, and mentor your No 2Support the supervisor where neededAllocate workloads within team to ensure smooth operations during peak activity or staff absenceBe a guide for the team - mentor agentsEnsure team meets company standards of 52 hours training per year per employeeFollow-up new hires training as per the company requirement standardsPeriodically communicate department goals and expectations with team to ensure buy-in and accountabilityOperationsEnsure smooth and timely freight process flowPrepare various documents for international transportationCoordinate and negotiate rates with our contracted vendors in procuring space and servicesEnsure accurate and timely client and vendors billingEnsure accurate and timely data entry into our operating systemInteract with our customers in arranging their international export shipments, meeting customer service standardsMeet compliance at all times to regulations This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies requirementsUnderstand department process flow, constantly looking for areas of improved efficiencyEnsure all customers standard operating procedures are followed as per the DLSOPWork with the team on meeting KPI standards, as per the company s proceduresMonitor shipment reports to ensure total customer satisfactionOverseas communicationsSupport the supervisor in the following areasDaily review Stat 1 and operational reports and work with team on updating event codesAudit files and work with the team on meeting operating process standardsBuild and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customersEvaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where neededCustomerSupport the manager and or the sales department where neededAssist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customerParticipate to the transition of new business updates to existing businessAssist in retention calls and complete customer reviews with your regular customers to document in the CRMFinanceProactively work to maintain and monitor accounts payment within 30 daysEnsure company credit procedures are followed and utilized effectivelyAccurate and timely billing of vendors and resolve accounting issuesMonitor accounts payable to vendors (airlines, truckers etc) utilizing BNP reportMonitor intercompany accounting discrepancies via AJAX reportCompliancePromote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employeesProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsMaintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainingsCultureProactively promote the company s 10 cultural attributes Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionarySystemsPromote productivity tools (eg using edoc and edoc treeview, import database, process management)Be open to implementing new system changes and enhancements into your departmentBe involved and suggest systemprocess improvementsSet the tone of this environment within your departmentKNOWLEDGE, SKILLS AND BEHAVIOURSKnowledgeExpeditors company policies and procedures knowledgeHazardous Materials certification (preferred)A good understanding of Expeditors products, services and systemsStrong market and competition knowledgeSkillsEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsGood Microsoft Office skills (Excel, Word etc)Fluent in EnglishProactive, strong organizational skillsBehaviours Self-reflecting and open to feedback Role model of integrity and pride for all employeesTRAINING AND QUALIFICATIONSTraining RequirementsMeet company standards of 52 hours training per year, including as needed managementleadership trainingEducation and Experience2 years of industry specific qualification (country specific)

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Logistics / Transportation / Warehousing / Courier

Function:Logistics / Supply Chain

Deadline:17th Sep 2024

Desired Candidate Profile

Transcon/Export Agent

Company Profile

Not Mentioned