IT Support and Operations Officer Jobs in Doha - 3400749

Job Description

Summary Responsible for running the banks business system and services 24x7 up and running around the clock Make sure that all the systems are monitored through various tools and applications

Work is generally routine most tasks are well defined, but with considerable variation; some phases of the work are less well defined and may require independent action

Shift Evening Night

Duties and Responsibilities

(a) User Support
Attending user phone calls
Teller Kill fixes
Manager approval status checking
Local & Overseas users support after working hours and during week holidays

(b) System Backups
Timely executing various systems and critical application backups
Core banking beforeafter batch backups through Networker
Running Clone backups jobs on a daily basis
Verifying logs of scheduled backups, escalating and follow-up backup fail issues

(c) EOD-Batches
Running end of days for Doha, Dubai, Kuwait & international representative branches
Escalation and follow up batches issues
Month-end related activities

(d) Monitoring
Monitoring of ATM transactions
Monitoring of NAPSVISAMASTERother external networks thru different applications provided by IT usersvendors
Monitoring TECS System
Monitoring of Credit cards transactions and POS transactions
Manual checking of debitcredit card transactions
Monitoring of SMS banking & Internet banking
Monitoring of various applications provided by net infrastructure system ie EMC products (Networker, VMware, Symmetric VMAX, Data Domain, etc)

(e) Customer Utility Bills
Generating transferring electronically customer utility bills (VodafoneSchool Payment FilesAMEX) payments
Downloadupload world check system files
Generating AML (NORKOM) files and running EOD

(f) Cards Management System
Generating POS payment files then running POS End of Day
Executing CTL End of Day
Monitoring the batch till successful completion

(g) CRC System
Generating Core Bank data files for CRC System
Generating Cards data files after CTLPOS EOD successful completion
Executing Doha Collection EOD from CRC System

Additional Responsibilities

(a) Data Center
Up-keeping of data centers around the clock
InOut control of data center by various designed forms
Generating data center access control list
Monitoringchecking data center facilities ie AC cooling system, Fire system, UPS status
(b) Month End
Providing support within ITD and Finance depts by proving month-end reports
Running various scriptsprograms in order to finalize month-end processes