Quality and Performance Manager - 3404282

Cushman & Wakefield SA
  • Quality and Performance Manager Jobs in Saudi Arabia - 3404282

    Cushman & Wakefield SA
  • 7 - 14 Years
  • Saudi Arabia - Saudi Arabia
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3404282

Job Description

Job Requirements
Bachelors degree or equivalent in Management Studies
Minimum 7 years experience in field of quality and performance management
Experience of working within the GCC is Preferred
Duties and Responsibilities

Responsibilities
Head up performance team to deliver related managing agent services to the client
Develop and implement auditing regime to ensure that all SLA and KPIs are measured monthly
In conjunction with the commercial manager, develop reporting formats to present findings and justify performance levels
In conjunction with the commercial manager, agree paingain share to be applied against each service provider
In conjunction with CAFM manager, develop dashboard style reports to provide real time status on performance Develop and implement a heads up programme
In conjunction with CAFM manager and helpdesk manager, develop and implement various customer satisfaction surveysmetrics Develop, prepare and present dashboard style reports on same (periodic and trend)
In conjunction with HOD or supply chain representative, develop improvement action plan and manage implementation of same
To provide mentoring, training, management and guidance to team in accordance with contract and work within the guidelines of the clients and companys related policies
Help to developreview IMS policies and procedures as required
Assist the commercial manager to Undertake anti money laundering checks on potentialnew clients as required in line with company policy
Carry out regular building safety inspections and advise on corrective action required
Carry out quarterly fire safety inspections of the buildings and advise on corrective action required
Help to develop and implement related training programme and modules to FM-MA staff and supply chain
Develop and deliver site induction programme for FM-MA staff and supply chain
To meet or exceed Targets and KPI requirements set by senior management from time to time
Provide periodic and ad hoc reports as required to agreed format and timing
Other subject related duties as appropriate and required



ACCOUNTABILITIES
Establish and maintain good working relationships and lines of communication with client and supply chain representatives
Management of staff, vendors and supply chain from a performance perspective
Monitoring of daily information from CAFM database in order to provide heads up status reports
Conduct regular service and systems audits
Strive for continuous improvement in staff technical and management competency
Assist in the preparation and review plant operation, emergency plan, contingency plan, annual plan etc as required
Conduct weeklydaily team pass-down meetings and update staff of major works, project activities, contract performance and organization goals
Training and development of staff in line with agreed training schedules
Provide effective subject related technical advice and solutions to client
Introduce continued improvement and optimization operation of Facility systems
Perform emergency support duty, if required
Enforce and adopt safety measures among all subordinates
Assist and support in the Operational execution according to the Contract Documents
Assist in the development and execution of detailed knowledge transfer programme

Note Duties listed above are inclusive but not limited to other areas as required by the Management

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Facilities Management

Function:Quality / Testing / QA / QC / Inspector

Deadline:05th Feb 2025

Desired Candidate Profile

Audit Compliance

Company Profile

Not Mentioned



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