Assistant Guest Relations Manager - 3404392

Fairmont Hotels & Resorts
  • Assistant Guest Relations Manager Jobs in SaudiArabia - 3404392

    Fairmont Hotels & Resorts
  • 1 - 10 Years
  • SaudiArabia
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3404392

Job Description

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests Your organization skills and the values you model as Assistant Guest Relations Manager will inspire your team not only to ensure an exceptional guest experience, but also to grow their careers with Fairmont

Hotel Overview Located just north of the city, Fairmont Riyadh will be part of a new mixed-use development project comprising the hotel, a convention center and commercial real estate space that will house multinational corporations as well as regional companies The hotel will feature 298 spacious guestrooms, including Fairmont Gold Guests will enjoy a selection of dining venues as well as spa and fitness facilities The convention center comprises 4,000 square meters of meeting and function space

Summary of Responsibilities

Reporting to the Manager Position Title, responsibilities and essential job functions include but are not limited to the following

Ensure that all Front Office Standards Operating policies and procedures are adhered

Ensure procedures are being met or exceeded on a daily basis for all loyaltyVIP Guests

Coordinate the arrival, stay and departure experience to ensure a seamless experience

Liaise with all key departments to gather the correct information

Communicate relevant information and special requirements to all departments to ensure the expectations of all loyalty and VIP guests are exceeded

Work directly with the Front Office operation to ensure a seamless experience

Create Daily and Weekly reports highlighting the upcoming arrivals and in house Guests

Review arrivals for the next ten days on a daily basis

Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met

Assist VIP and high profile loyalty guests with preparation of activity itineraries and ground transportation when applicable

Ensure Front Office and Accounting colleagues are aware of special billing arrangements

Perform pre-arrival communication to VIP and loyalty guests when necessary to ensure the correct information is obtained

Contact guests during their stay and assist with any needs that arise

Ensure all billing is correct and delivered the night prior to departure; schedule check out services with UniformGuest Services team

Review all loyaltyVIP guest incidents and ensure proper follow up is completed with the relevant departments

Assume Manager On Duty shifts when needed


REQUIREMENTS

Qualifications

Minimum 2 years previous management experience in Front Office operations

Degree or Diploma in Hospitality Management is an asset

Exceptional interpersonal and organizational skills; written and verbal communication skills

Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs

Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Visa REQUIREMENTS Eligible candidate will be provided visa to work to have legal work permit as per the local law

Apply Today Whether youre launching your career or seeking meaningful employment

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program An exciting future awaits!

Profile Summary

Type:Company Job

Deadline:13th Aug 2025

Company Profile

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, Londons The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the worlds largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!
With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the worlds most unforgettable destinations, Fairmonts unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.
We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests



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