Front Office Agent (Resdience) - 3395578

Fairmont Hotels & Resorts
  • Front Office Agent (Resdience) Jobs in SaudiArabia - 3395578

    Fairmont Hotels & Resorts
  • 1 - 10 Years
  • SaudiArabia
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3395578

Job Description



Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts Be a proud ambassador for your hotel as a Reception Agent, where the warm and efficient service you offer our guests makes them feel welcome at check-in, valued at check-out and always at home

Hotel Overview Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Kaaba This 76-story hotel, one of the worlds tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project The Hotel authentic hospitality is seen throughout 858 rooms

Summary of Responsibilities

Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service

Greet, check in and settle guest accounts while ensuring all service standards are followed

Assist guests regarding hotel facilities in an informative and helpful way

Respond to each guest who approaches the Reception Desk

Drive rate through up-selling room brands

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned


REQUIREMENTS

Qualifications

Proficiency in English (verbal and written), second language an asset

Previous customer related experience preferred

Previous PMS experience an asset

Computer literate in Microsoft Window applications an asset

Must be able to type 25 words per minute

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position

Physical aspects of the position include but are not limited to the following

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa REQUIREMENTS Candidate selection will be based on visa availability at Makkah Clock Royal Tower, A Fairmont Hotel We will assist successful applicants with the visa process and provide flights and accommodation

Living & Working at Fairmont Makkah Satisfying our Guests is important to us, and we extend these values to our colleagues as well We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation It is important to note that there are currently no income taxes in the Saudi Arabia! Makkah Clock Royal Tower-A Fairmont Hotel offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims

Ahlan Wa Sahlan, Welcome to Makkah

Apply Today Whether youre launching your career or seeking meaningful employment

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!



Profile Summary

Type:Company Job

Deadline:30th Nov 2024

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