Senior Operational Support Engineer - 3395740

  • Senior Operational Support Engineer Jobs in Tunis - 3395740

  • 2 - 3 Years
  • Tunis - Tunisia
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Job Description

The role will be a tier 2 operational support which will require technical investigation for non-scripted issues The Finance Operations Software Support Engineer will be a trusted advisor to the Finance development team for business process and system level improvementsResponsibilities Queue Boss Monitor production financial systems, triage support issues, and report status to clients Research production problems (frequently by ad hoc SQL query) to determine root cause, prioritize based on business impact, and track status on activities Track problems through resolution using both manual and automated tracking systems Build, test, deploy and support Vistaprint platforms using C#, Microsoft ASPNET WebApi and MVC, T-SQL, and other technologies Effectively engage with vendor payment providers to fix issues using clear communication and consistent follow-ups Monitor production web services and manage daily maintenance including requeuing messages, restarting services, and monitoring overall system health Execute scripts to address data integrity issues and address interface data failures Resolve problems using both internal and external finance tools Build out financial integration support documentation Prioritize issues based on business value, risk, urgency, and level of effort Appropriately escalate key issues to Finance and Finance Development leaders Proactively recommend improvements to our tooling and business processes to prevent business losses and improve efficiencySkills and Qualifications 2+ years of software development and support experience using C#, T-SQL or other technologies related (object-oriented preferred), with a passion for working with people and some leadership experience Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems Must be a creative problempuzzle solver Excellent communication, organization, and teamwork skills required Knowledge of database and SQL queries (Microsoft SQL Server preferred) Prior experience using help desk or ticket tracking software preferred Naturally bright; ability to manage multiple concurrent tasks effectively, rapidly prioritize, and understand tradeoffs Thorough and detailed-oriented Working knowledge of Windows services, web service architecture, NET, and C# preferred Strong Excel skills preferred Experience using scripting to automate tasks Some knowledge of object oriented software development a plus but not required Prior experience with Help Desk, Network Operations, Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required BS in Computer ScienceCISMIS (or equivalent) preferredJob SegmentDeveloper, Engineer, Computer Science, Database, Technology, Engineering, Research

Profile Summary

Type:Company Job

Eligibility:Bachelor of Science(Computers).

Industry:Internet / E-commerce / Dotcom


Deadline:30th Nov 2024

Company Profile

Not Mentioned