Advisory Expert Client Success Manager - 2285538

  • Advisory Expert Client Success Manager Jobs in Dubai - 2285538

  • 15 - 18 Years
  • Dubai (Dubai)
Login to Apply Register and Apply

Job Description

Advisory Expert Client Success Manager - 19001573

Preferred Qualifications

Advisory Expert CSM Role

Driving higher rates of cloud retention require introducing a range of expert skills & activities The role is a functional specialized CSM for the most complex customer engagements providing strategic & functional expertise and driving value discussions with Lobs, hence influencing senior IT & business decision makers to increase their intake of permanent UCs, create expansion opportunities & cloud renewals beyond regional averages, which will further improve the CSM team performance and grow the quality & quantity of PUCs


Engage in complex situations and drive complex edge PUCs

Change management assistance

Share best practices (internally & externally)


This role is regional covering Gulf Saudi LEENA (Arabic speaking), with a selected set of complex accounts; addition andor deletion will be based on a mutual agreement between functional leaders & first line managers followed by the approval of RL and according to a preset criteria The main stakeholders to the functional leaders are beside CSMs the Value Experts, the Tech specialists, the Architect teams and the OCI PMs

Reporting & Governance

Weekly forecast of impact on regional KPIs

Participate in the Monthly Business Review

Quarterly business review with RL

Regular weekly calls with CSMs

1-2-1s with Line Managers

Success Criteria

Growth of PUC ARR (over the regional average)

Increased Renewal Rate in selected accounts covered region

Expansion deals created

Increased consumption by introducing complex UCs (minimize ARR to Usage Gap)

Positive feedback from CSMs

Why the Advisory CSM Expert Role

Build Cloud Pragmatic Roadmaps for selected customers
Sponsorship to develop T1 accounts to the next adoption level
Use & Enrich best practices to accelerate & inflate adoption & consumption
Create vertical patterns and avail them to CSMs to implement
Help customers with discussions around adoptions next steps and the implementation of Change Mgmnt RoI PoCs Edge UCs based on an extended Fastcloud methodology
Act as a Subject Matter Expert (SME) wrt PUC quality value speed continuity
Carry high-level discussionspresentations to customers executives & C-level
Carry the responsibilities of
* Growing the PUC ARR over the regional average

* Create Expand opportunities thru edge & complex UCs

* Minimize ARR to Usage Gaps

Profiles Requirements

Senior profile (> 15 years in IT) with strong business acumen, capable of articulating innovative ideas and solutions

In depth knowledge of technology cloud models & operations (PaaS IaaS)

Knowledge of Oracle technology products andor Oracle cloud is big plus

Capable of networking and carrying discussions with executives & C-Level

Proficient in presenting to C-Level, in EnglishArabic languages fluently; French is a plus

Previous experience in multi-nationalsCorporates, multi-cultural environments

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identifydrive product expansion opportunities via high value relationship with the client

Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continuesreplenishrenews contract with Oracle Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracles internal operations Identify product expansionup sell opportunities Interface at highest levels both internally and within clients Assigned side projects designed to move the client success organization forward Required to act as mentor to new CSMs

Provide leadership and expertise in devleopment of tools, processes and activities performed by the CSM group Recommended 10 to 12 years of professional Information Systems implementation experience Demonstrated experience in implementation or client facing relationship experience Understanding of various technical architectures and operating systems Industry experience is desired

Job Sales

Location AE-AE,UAE-Dubai

Job Type Regular Employee Hire

Organization Oracle

Profile Summary

Type:Company Job

Role:Cost Accounting/ ICWA

Industry:Software Services, IT-Software

Salary:As per Industry Standards

Function:Accounting/Tax/Company Secretary/Audit

Deadline:07th Aug 2024

Company Profile

Industry Technology (IT, Telecom, Dot Com etc) (Software Products Companies)
Company Turnover 5000 - 10000 Crores
Company Size 10001 - 10001+ Employees