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We are looking for a self-motivated product support specialist The perfect candidate is someone with IT and customer support expertise, knowledge of financial trade technologies, and excellent communication skills
Job Duties
Professionally handle incoming requests via phone or email from customer and ensure that issues are resolved both promptly and thoroughly
Handle all customer requests and educate them on company product
Provide quality service in the areas of handling inquiries, troubleshooting, and system assistance
Handle escalated calls in an efficient, professional, and understanding manner
Be proactive in finding better ways to improve the customer experience
SKILLSQUALIFICATIONS
Dedicated and results driven
3+ years of experience providing customer service
High commitment to customer satisfaction
Expert verbal and written communication skills with ability to communicate clearly and professionally
Strong listening skills with careful attention to detail
Type:Company Job
Eligibility:Bachelor of Arts, Bachelor of Science, Bachelors in Computer Application(Computers) , Bachelor of Business Administration(Managem ent).
Industry:IT-Software/ Software Services
Function:IT Software
Deadline:13th Aug 2025
Application Support, system troubleshooting, Trade Finance, Trade Finance