Area Manager - Beauty & Grooming Salon - 3405710

N Style
  • Area Manager - Beauty & Grooming Salon Jobs in Dubai - 3405710

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Job Description

Work closely within your store locations and other departments to ensurequality control and store standards are being met across all NStyleInternational stores and as per company SOPs and complying with industrybest practices Motivate subordinates to achieve their professional goals byenhanced and unique techniques Also, ensuring compliance andadherence to ministry regulations fully as to ensure maximum customerretention, quick resolving of customer complaints and standards are beingmet at all items to maximize sales profitability and overall sales vs targetsWork Shifts 9 hours + 1 hour break= 10 hours per dayStore mandatory break 2pm- 3pm Office mandatory break 1pm- 2pmShifts 10am- 8pm 9am- 7pmWorking Days 6 working days a week 1 day- off per weekSaturday - FridayDays off As scheduled by ManagementStore Allocation Anywhere in UAEPrincipalAccountabilitiesKey responsibilities Lead the companys efforts to maintain continuous service quality byimplementing the best practices and techniques, trainings anddeveloping processes in providing the services controls andconformity to SOPs and operational standards Responsible for quality control, checking for best practices across allstores along with newly opened stores to ensure standards are beingmet and client expectations exceeded and operations running up tostandard In charge of preparing the company for ISO 9001 certification, UAEquality awards other international certifications Ensure that the certifications and awards are maintained byconducting inspections and performing audits and maintaining thequality and standards Ensure that deficiencies of the stores are detected and exposed tomanagement and series of recommendations of improvement aremade, creating plan of action and its implementation stage to stageas to ensure standards are met Oversee compliance to legal regulations & municipality regulations Undergo rotational spot checks in all NStyle stores including AbuDhabi and Sharjah and other NStyle regional and international stores,detecting the deficiencies, directing and supervising the services andproduct standards, grooming standard and maintaining effectivecompliance and corrective action procedures Conducting market research, studying the clients feedback and useit to check the quality of the service and correct the detecteddeviations Supervise all the stores from a Quality Control, assurance point ofview and operations, provide feedback to the management andtake steps to ensure that all best practices are observed in the store Regularly coordinate with operations team, training team,procurement, and Marketing department to take steps towardsachieving the quality standards across the stores & vis- a- vis drivingfoot fall and marketing of key services and products Direct and educate the employees in matters of quality andinspection, and assist in disciplining and training personnel whenstandards are not met and ensure operations running up to standard Writing reports, surveys and quality audits for management To oversee staff to ensure conformity to our steps, script adherencevis- a- vis client interaction, data base capturing, train them in theright direction, ensure customer satisfaction and drive the creativedirection of the stores Oversee health and safety compliance, licensing and all retailoperations Oversee staff education; ensure that the training departments focusis in the right direction Ensures that the quality of the training programs meets the higheststandards and expectations of the company Assist training department to ensure staff confirm to standards, qualityand consistency of work and services provided to customers Take active role in the enhancement of the customer service andcommunication skills of the technicians Investigate and handle service related customer complaints toensure positive outcome and customer satisfaction & training at storelevel to ensure incident does not repeat and rectified immediately Review mystery shopper findings and take corrective measures toensure do not repeat Under swot analysis at stores to assess and detail how it can improvein sales, client retention, operations and customer service Ensure staff are properly trained as to minimize customer complaintsand ensure best standards provided Ensure the stores are in compliance of the branding standards and allthe brand policies are always complied with Prepare, implement and update the standard operational policiesacross the stores and ensure all are adhered to fully includingcompany SOPs Supervise daily store operations and liaise with the Operationdepartment to ensure cleanliness, maintenance and servicestandards are upheld as to maximize each store output in line withcompany standards and sales targets Ensure staff conforming to uniforms, and overall look andpresentability in line with NStyle standards Work closely with training department to ensure staff are trained inadherence to companies SOPs and this is adhered to across stores Work closely with operations department and in conjunction withoperations to ensure store operational issues are fully addressed,rectified as to ensure does not compromise the store operation andstandards offered to customers Support and work with operations team to ensure stores sales,standards are maximized Work closely with operations team on new store openings ensuringteam is fully trained, ready to run the store up to company standardsand expectations and across the opening period Ensure stores are operating smoothly across all shifts and peak hoursand work closely with operations to highlight any issues compromisingstore operation Identify salesservices opportunities to senior management that willenhance the stores output and sales Identify niche and innovative product brands and retail lines that canbe introduced that can offer company a competitive edgeincluding new retail products, services that are innovative and newto the market Test market new potential products in select store prior tointroduction to oversee effectiveness, popularity and quality Ensure staff fully trained and product introduction to store is smoothand professional as to ensure standards are met and sales are met Review operations and services reports on POS to ensure staffproductivity, conforming to timings per service and overall servicesare being offered across all menu of services and up to standardsper employee ensuring proper utilization of staff in there contractualspecialties across each store level Ensure customer complaints are addressed and processed as percompany standards and employees booked for training refresher ifapplicable to standards continue to be met Work as Store Manager Reliever in cases of emergencies relating toher assigned stores Ensure store operations and sales are running up to companystandards and SOPs Work hand in hand with operations team to drive productivity of staffat each store level, sales and overall customer service standards aremet Review stock movement at each store level and services and outlineand highlight ways store can move ex stock and under performingservices setting targets and ensuring follow through by team Review rotas and overall store operation and revert with anyrecommendations or change Travel to regional and international stores as required for training,operations and quality control visit, inspections and trainingIt is the nature of operations that working hours are exceeded and willsurpass the set working hours to deal with day to day operational issuesacross many areas including urgent maintenance issues, relieving staffabsences, opening new stores, being present during peak hours and dayswhich are weekends in most shopping mall stores andor dealing with urgentoperational issuesAdditional Information Full adherence to work timings and mandatory lunch break Full adherence to the role in hand including the NStyle standards areenforced- customer flow, script adherence, customer complaintresolution within 24hrs, training, correcting of incidents thatundermine quality and operation at store levels Store assignments may vary or be expanded depending on thenature of new store openingsand or a new rotation Daily reporting required on store visits and corrective measures tosenior management Handling customer complaints 247 and turn around incident reportsmust be dealt promptly, with response time within 24hrsConfidentiality To maintain strict levels of confidentiality with regards to all areas ofthe business particularly commercial information and personaldetails of employeesJOB REQUIREMENTSEducationQualificationBachelors Degree or Masters degree in Business ManagementExperience - 6- 7 years of experience in the operations of beauty and groomingindustry out of which last 3 years should be in supervisory role as anOperations Manager Store Head or a Quality Control and TrainingManagerGender - FemaleNationality - AnyCoreCompetenciesKnowledge Process improvement Analyzing information Strategic planning People Management Skills Spa salon operationSkills Abilities Articulate verbal and written communication Interpersonal skills & professional presentation Self-motivated Attention to details Outgoing, creative, independent and able to work under pressure Thoroughness- Dealing with complexity

Profile Summary

Type:Company Job

Eligibility:High School & Equivalent

Industry:Administration / Commercial Operations Leisure / Fitness / Luxury

Deadline:13th Aug 2025

Company Profile

Not Mentioned

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