Associate Manager Operational Strategy Passenger Journey - 3401188

Dubai Airports
  • Associate Manager Operational Strategy Passenger Journey Jobs in UAE - 3401188

    Dubai Airports
  • 1 - 10 Years
  • UAE
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3401188

Job Description

Associate Manager Operational Strategy - Passenger Journey - Upcoming

THIS IS WHAT AGILITY FEELS LIKE

STRATEGY AND DEVELOPMENT

Associate Manager - Operational Strategy - Passenger Journey

The strategy group maps out where were going, what that means, and what it looks like Our Research team analyses the industry so that were never playing catch-up Design translates strategies into award winning products and experiences In Program Management, its more about the delivery of our strategies into realized benefits And our Corporate Planning team creates strategy so that were agile enough to respond in a fast-evolving industry

What youll deliver

- You will be responsible for the development of a concept of operations for all non-aircraft elements of the passenger journey including baggage (overseeing the passenger flows across all landside and airside areas and processes)

- You will support the Manager - Operational Strategy, Passenger Journey in developing Dubai Airports TAM (Total Airport Management) approach, overseeing the flow of passengers across all touchpoints (check-in, emigration, security, concourse)

- You will coordinate stakeholders input into the development of future operational systems and will work with Business Technology and Operations to design and implement these (eg enhanced Human RMS, Real-Time Control, Predictive Planning tools) These tools will leverage automation and optimisation to deliver significant benefits in terms of resource efficiency and customer experience


REQUIREMENTS

What you bring

- Qualified to degree level or an equivalent level in an aviation management or relevant business studies discipline

- At least 6 to 8 years experience in aviation management, including extensive experience within Airport Management company, Airline or Ground Handling company

- Proven experience in stakeholder management, especially at senior level, with strong influencing skills

- Experience in managing projects in an operational and multi stakeholder environment and use a number of process improvement tools (eg process mapping)

- In-depth knowledge of airport operations with technical expertise in check-in andor security andor border control

- Detailed understanding of airport capacity and operational planning processes

- Experience of disrupted operation management and business continuity planning is desirable

- Highly-developed management and negotiation skills in a stakeholder-driven environment

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business thats all about delivering great airport experiences, 24 hours a day Life here means always pushing - and being pushed - to work better and smarter With us, youll be encouraged to be the best you can be Youll be part of the team that connects the world And at every opportunity, youll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai

Profile Summary

Type:Company Job

Deadline:13th Aug 2025

Company Profile

THIS IS WHERE THE FUTURE STARTS
Were going to become the best airports in the world. How Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And were central to Dubais future as a global hub.
Our business is built on the brilliant ideas and unwavering dedication of our people. Together, were shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. Youll break boundaries and deliver exceptional every day. Youll think big and act boldly. Most important, youll create amazing airport experiences for millions of people, and reinvent them for millions more.



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