Asst Operations Manager - 3403281

Binghatti Holding
  • Asst Operations Manager Jobs in UAE - 3403281

    Binghatti Holding
  • 1 - 10 Years
  • UAE
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3403281

Job Description

General and Financials

Supervises and manages all assigned PICs of FOH BOH

Understands PICs positions well enough to perform duties in employees absence

Maintains service and sanitation standards

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

Implements agreed upon food & beverage policy and procedures throughout the property

Manages in compliance with all local laws & monitor stores compliance to all relevant points

Attends pre- and post-convention meetings as needed to understand group needs

Assist Operations Manager HOD to prepare annual budgets, set targets, staff incentive policies , P&L action plans, menu engineering Feasibility studies and all financial marketing requested for business optimization , efficiency and revenue & profit generation

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

Participates in the management of departments controllable expenses to achieve or exceed budgeted goals

Manages to achieve or exceed budgeted goals

Ensures compliance with all Food & Beverage policies, standards and procedures

Maintains food handling and sanitation standards

Manages inventories according to budget and business levels

Assists with developing menus and promotions as necessary

Ensures Restaurant Reservation Systems & Catering RVC systems are utilized to their potential

Manages data and forcasting process on Revenue Plan

Follow up on daily targets been met

Complies to organize all summary reports submission to be done on time

Prepares vacations plans vs seasonal trends vs new businesses opportunities

Ensures IT system is properly set and mistakes are minimized, preventive actions are made

Ensures Financial system is ran smoothly

Approves stores par levels, buffer levels and logistics plans

Provide monthly revenue generating ideas, based on structured plans

Analyses monthly breakage, financial, trainings, hygiene, audits, rosters & all other summary submissions required and set

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financialbusiness decision making; demonstrates honestyintegrity; leads by example

Encourages and builds mutual trust, respect, and cooperation among team members

Serves as a role model to demonstrate appropriate behaviors

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills

Develops specific goals and plans to prioritize, organize, and accomplish your work

Ensures and maintains the productivity level of employees

Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management

Ensures compliance with all applicable laws and regulations

Ensures compliance with food handling and sanitation standards

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team

Establishes guidelines so employees understand expectations and parameters

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations

Empowers employees to provide excellent customer service

Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations

Handles guest problems and complaints

Ensures corrective action is taken to continuously improve service results

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement

Ensure guest feedback is collected, guest data base is used and each social media complaints is replied within 24hrs, maximum of 5 constructive feedback target per month per outlet

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance

Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others

Ensures employees are treated fairly and equitably Strives to improve employee retention

Ensures employees receive on-going training to understand guest expectations

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns

Strives to improve service performance

Ensures recognition is taking place across areas of responsibility

Projects

Assist for new projects development F&B related

Prepares manning levels inquiries, SOE sheets, pre-opening procedures program

Coordinated between all departments for following up pre set timeline

Takes handover from fit out in 100% of its completion

Follow ups on government relates, snags, maintenance and compliance documents

Ensure smooth operation has been ran within 2 weeks of soft opening

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems

Recognizes good quality products and presentations

Oversees the financial aspects of the department including purchasing and payment of invoices

Actively participates in Marketing events calendars and cost efficient marketing ideas for all assigned outlets

Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner

Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted

Schedule staff hours and assign duties

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities

Keep records required by government agencies regarding sanitation, and food subsidies when appropriate

Establish standards for personnel performance and customer service

Estimate food and other beverage consumption in order to anticipate amounts to be purchased or requisitioned

Review work procedures and operational problems in order to determine ways to improve service, performance, andor safety

Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary

Maintain food and equipment inventories, and keep inventory records

Organize and direct worker training programs, resolve personnel problems, hire new staff, conducts work orientation on new employees and evaluate employee performance in dining and lodging facilities

Order and purchase equipment and supplies

Assess staffing needs, and assists in recruitment of staff using methods such as newspaper advertisements or attendance at job fairs Provides orientation to newly hired employees regarding job coverage

Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control

Establish and enforce nutritional standards for dining establishments based on accepted industry standards

Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs

Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients


REQUIREMENTS

Education REQUIREMENTS

Must have university degree; fluent in English; with strong IT skills

Arabic preferable

Working Experience & Skills

The candidate should have more than 3 to 5 years of experience in the fast food industry, Fine Dining, catering, cafes Pre-opening experience is must

Must have valid transferable drivers license

Profile Summary

Type:Company Job

Deadline:13th Aug 2025

Company Profile

Binghatti Holding is an international investment holding company headquartered in Dubai International Financial Centre (DIFC). The company focuses on high-growth potential projects in the real estate, hospitality, education, industrial, construction and FMCG sectors. Empowered by mercantile experience since 1875, the brand seeks to redefine the norms of the region by delivering reasonably priced high quality products in a timely manner.
Binghatti Developers, the real estate development branch of Binghatti Holding operates throughout the UAE with a value of more than AED 3 Billion and 30 projects, including the AED 1 Billion Swarovski Sparkle Towers in Dubai Marina. The company currently operates in several areas throughout Dubai including Dubai Silicon Oasis, Dubai Marina, Jumeirah Village Circle, Liwan, Dubai Land Residence Complex and Business Bay.
Binghatti Beverages, the beverage manufacturing arm of Binghatti Holding was established to provide world class beverages catering to the unique tastes of the GCC and MENA region. The company focuses on capitalizing on the regions growing FMCG industry by commercializing the traditional juice flavors ethnic to the Middle East. The company recently invested more than AED 250 Million in a Kizad, Abu Dhabi production facility equipped with state of the art Tetra Pak filling and packaging lines. The facility sits on a plot of more than 1 million square feet and currently produces the Binghatti Beverages signature brand, Raubi of London.
Binghatti Hospitality intends to provide world class Hospitality Management services throughout the GCC and MENA region. The companys primary concentrations include Food & Beverage, Hoteliering, Art Curation, Facilities Management, Sales, Marketing & ecommerce, Finance, Revenue Management, Purchasing, Human Resources, and Information Technology services related to the Hospitality Industry. The company is primarily known for their CUPAGAHWA and Aghatti caf and restaurant brands in the UAE.
Binghatti Industries envisages the establishment of a technologically advanced, environmentally friendly, and sustainable smart aluminum production facility capable of producing up to 10,000 tons of aluminium frames and profiles per year. The intricate process involves the latest technology in aluminium manufacturing and processing machinery to ensure the highest environmental standards of production. The facility will also feature a state of the art joinery equipped with modern technology to produce fire resistant doors and wooden decor products.
Granada Europe Construction (GEC) is an international construction company with first class unlimited rating. Headquartered in Dubai, GECs main line is principal contracting involving high-rise buildings, large purpose-built complexes, and infrastructure execution. In recent years, GEC has also moved into the niche of executing exquisite and extravagant projects for internationally renowned VIP clients.



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