Business Center Manager - 3405831

Hill International (Middle East) Ltd.
  • Business Center Manager Jobs in Abu Dhabi - 3405831

    Hill International (Middle East) Ltd.
  • 10 - 16 Years
  • Abu Dhabi - United Arab Emirates
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3405831

Job Description

Hill International is an international construction consulting firm that provides program and project management, construction management, cost engineering and estimating, quality assurance, inspection, scheduling, risk management and claims avoidance to clients involved in major construction projects worldwide Hill has participated in over 10,000 project assignments with a total construction value of more than $500 billion Hill is a publicly-traded company listed on the New York Stock Exchange (NYSE HIL) and is headquartered in Philadelphia, Pennsylvania (wwwhillintlcom)

Position Overview

A Business Center Manager is one whose primary role is to develop and implement best practices within the Business Centers Management Section Supervises and Coordinates the Team for all meetingsactivitiesevents related to Business Centers bookings, tours, daycare and external venues (within the hotel accommodation, meeting, conferences and events agreement)

The Business Center Manager is responsible for supervising the sections meetingseventsactivities and for coordinating with all participants to ensure the smooth and successful delivery of meetingsactivitiesevents and is in charge of supervising all the details required to provide an event runs smoothly and successfully

The Business Center Manager will be required to review and maintain the sections corporate eventsmeetingsactivities that are taking place daily

The Business Center Manager is required to analyze the feedback received from the requestors through various customer experience research methods like surveys, in-person interviews and emails and ensuring that the team will take the respective action towards any concern raised

General Description of Role and Responsibilities

Supervise the team through daily coaching and monitoring of their tasks
Delegate tasks to the respective team members according to their responsibilities and supervise while actioned
Monitoring the team performance via all methods of communications with requestors
Ensure that the daily inspections are conducted from the respective team members allocated on their specific floors
Review the weekly damage report provided by the team
Follow up with the escalation process when there is an urgent inquiry from the management to either replace or modify the current items located in the operating areas
Provide the necessary approvals to the respective sections for any modification work in the operating areas
Coordinate with the respective IT team to ensure that there is technical support replacement in case of any absence
Managing several business centers, meetings rooms & conferences halls in Abu Dhabi & Ruwais
Preparing substitute coverage plan for the team members to ensure that the business operations are not affected while the team members are on leave or absent
Provide a routine report monthly to the Management for review to identify how many meetings are facilitated
Assist in developing, presenting, and implementing guidelines and procedures to ensure smooth function of operation as well as the Group employees to have a satisfactory experience when using Business Centers facilities and services
Oversees and manages Business Center conferencemeeting room scheduling, including booking, de-conflicting competing scheduling requests and relocating customers to alternative rooms as per the requirement of the meeting
Creating all the necessary forms related to operations and services as well as ensuring that all are up to date prior to submitting to the requestors
Maintaining a proper recording management system in the shared folder
Serves as a liaison between requestors and other departments and ensuring that all the meetings shall be arranged on a priority basis and according to its objective
Provides advice and assists customers with conferencemeeting room reservation scheduling or use as well as training if required or supervise the team if needed during the training
Manage all recurring booking requests and contact the end-user in advance for alternative meeting rooms before the expiration
Preparation of monthly reports related to the Business Center Bookings
Submit all necessary reports to the Section Head related to booking, inventory and operations report
Gathering the Customer Satisfaction Survey Feedbacks from all the end-users that are conducting their meetings within our operating areas and submit a monthly report to the Head Section
Creating a marketing plan alongside the Coordinators for the Business Center operating areas and coordinate with the necessary focal points
Review sales data, market trends, forecasts and new product information prepared by the Coordinator
Monitors budgets by comparing and analyzing actual results with plans and forecasts
Develop price quotations, presentations and proposals for Management as required
Cover any operating areas when and where required without affecting the business operations

Qualifications

A Bachelors Degree in a relevant discipline is preferred
Minimum 10 years of experience working in a related field (tourism and hospitality degreeexperience in 5-star hotels is a plus)
Banquet experience in 5 star holels is a must
An in-depth understanding of Emirati culture
A high degree of computer literacy and demonstrated ability to integrate technology in the workplace
Excellent verbal and written communication skills and demonstrated competency to interact with people at all levels of the organization
Well-developed organizational and presentation skills
The ability to work effectively as a supervisor and team member in a multi-cultural environment
A demonstrated willingness to engage in professional development activities to develop and improve new and current skills and to adapt to the evolving needs of the organization
Familiar will local authoritys requirements and procedures

Hill International is an Equal Opportunity EmployerMinorityFemaleVeteranDisabled

Note This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title Various other duties as required

Profile Summary

Type:Company Job

Eligibility:Bachelor of Arts.

Industry:Hotels / Hospitality

Function:Other

Deadline:13th Aug 2025

Desired Candidate Profile

Conference

Company Profile

Not Mentioned