Business Excellence Analyst UAE Careers Abu Dhabi - 3401311

twofour54 Abu Dhabi
  • Business Excellence Analyst UAE Careers Abu Dhabi Jobs in Abu Dhabi - 3401311

    twofour54 Abu Dhabi
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Job Description

Job Title Business Excellence Analyst Company Name twofour54 Abu Dhabi Location Abu Dhabi, United Arab Emirates (UAE) Job Summary The Business Excellence Analyst will provide the necessary support to Head of Business Excellence & Continuity in planning, coordinating the Excellence program designed to ensure continuous and consistent improvement to all areas Participate in developing, documenting and reviewing processes and workflows to improve standards and enhance the quality of service by developing and updating procedures, enhancing system changes and continues evaluation of each team Analyse data related to customers and organization functions from different sources including databases, emails and surveys providing meaningful outcomes and reports and highlighting improvement areas Support business units in data analysis and developing and measuring processes KPIs Develop additional surveys as needed and support business units in implementation Participate in internal and external audits and conduct awareness sessions as needed Key Duties and Responsibilities Ensure major services process maps are developed, documented, approved and updated as necessary Suggest KPIs related to processes and liaise with business units in implementation and measurement Conduct training for twofour54 employees on process mapping and measurement Supports the implementation of ISO 90012015 standard across the organization, conducting internal audit and attending external The Business Excellence Analyst will analyse data related to customers from different sources including databases, emails and surveys Prepare reports on analysis outcomes and highlight improvement areas Develop reports also to demonstrate the effectiveness of implemented improvement plans Maintain documents for data analysis and outcomes Identify any complaints through email analysis and ensure appropriate action(s) for recording and documenting is taken Qualifications, Skills and Experience The applicant must hold a Bachelors degree The ideal candidate for the UAE twofour54 Abu Dhabi Business Excellence Analyst job should hold a Business Process Certification and a Data Analysis Certification At least three years experience in Quality Assurance or equivalent Computer skills (MSO, Visio) Excellent skills in Flow Chart mapping Analytical, problem solving and verbal and written communication skills Relevant product knowledge Excellent spoken and written English Proficient in relevant computer applications as well as software packages

Profile Summary

Type:Company Job


Deadline:13th Aug 2025

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