Job Purpose Deliver quality service, creativity and high level of guest satisfaction to ensure repeated business Ensure the Product and Services are well executed as per DWTC Standards To ensure all operating equipment required are readily available in all areas of F & B Operations To supervise preparation, service delivery and deal with the guest promptly and efficientlyCore Duties and responsibilites Ensure productivity, quality of productsservices are delivered to the guest To continuously innovatecreate new ideas to remain competitive in the market To focus on guest needs and deal with them promptly and efficiently Ability to attend and proactively engage during guest meetings site visits Ability to plan and process the operational requirementsDemonstrate a thorough knowledge of Food and Beverage products and Promotions Ensure grooming and hygiene standards are implemented and fully adhered to Willingness and ability to Sell or influence others through suggestive selling Assess customers needs and preferences and provide recommendationssuggestionsAbility to work cohesively with fellow colleagues and deliver together Work in close cooperation with the Production, Stewarding, Fleet and others To protect all DWTC assets during event within or outside DWTC To ensure safe handling of all operating equipment during operations To ensure opening and closing inventory are carried out as per set procedures To support physically in logistic movement of the event requirementTo attend regular trainings conducted or scheduled by Management or HR To continuously seek opportunities to develop self and improve knowledge The ability to conduct regular team briefingsFollow and implement the DWTC Policies and Procedures Follow Hygiene and Food Safety Procedures Follow operations guidelines as directed by the Management Willingness to handle cash transactions as part of overall cashiering duties Report all financial transaction and sales reports as per set procedures To ensure operations checklist are used and served its purpose for a smooth operations To ensure the cost & quality control measures on day to day operations set by the Hospitality ManagementFormal Education High school Diploma or a graduate in any relevant coursesOr A minimum of 2 or 3 years experience in in Food and Beverage Operations and Restaurant and Bar in similar size establishmentsWork Experience A minimum of 2 or 3 years experience in in Food and Beverage Operations and Restaurant and Bar in similar size establishments KnowledgeFamiliarity with Micros POS System is a plus Basic Hygiene CertificateHACCP Awareness (Preferably)Skills and Knowledge The ideal candidate should have an outgoing and friendly attitude for customer care Effective Communication and Interpersonal Skills Understanding Banqueting Outlet Food and Beverage Operations Supervisory and Technical Knowledge Complaint HandlingSpecial Qualification Able to read, write and speak in EnglishArabic Speaking is an added advantageTrainingCertificate in Basic Food HygieneHACCP (Preferably)Certificate in Customer ServiceCare (Preferably)About the benefitsThis position offers competitive salary and package which includes furnished shared accommodationlive out allowance, free transport to and from your place of work, meals during working hours, flight ticket allowance every two years, medical coverage, life & accident insurance and retail and leisure discounts within DWTC
Eligibility:Bachelor of Hotel Management(Hotel Management), Diploma(Any, Hotel Management).
Industry:Advertising / PR / Event Management
Function:Chefs / F&B / Housekeeping / Front Desk
Deadline:23rd Aug 2024
Captain - Hospitality Service (F&B MICE)