Customer Care Officer (UAE Nationals) Placements Abu - 3401324

twofour54 Abu Dhabi
  • Customer Care Officer (UAE Nationals) Placements Abu Jobs in Abu Dhabi - 3401324

    twofour54 Abu Dhabi
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Job Description

Job Title Customer Care Officer (UAE Nationals) Company Name twofour54 Abu Dhabi Location Abu Dhabi, United Arab Emirates (UAE) Job Summary The Customer Care Officer will deliver excellent customer service as part of the tawasol Customer Care Centre As a senior member of the team heshe will be required to set a role model example for other staff to follow, and also provide expert support and guidance to colleagues within the team This might be in relation to operational procedures for example The role holder must be safe starting, and highly motivated to work with and support twofour54s customers They will work in a dynamic and sometimes fast changing environment responsible for handling all customer and staff enquiries, providing information about twofour54s services, processing service requests, and dealing with customer problems and issues Because of the growing nature of twofour54, coordinators will frequently come across new situations where there is not a prescribed way of responding As such the ability to think on hisher feet, and resolve problems is an essential element of this job Above all, providing an excellent service to customers every time they contact twofour54 is the most important aspect of the role Key Duties and Responsibilities Provide excellent service to twofour54s customers and staff, setting an example for other team members to follow Build and maintain a detailed understanding of all tawasols services and the operational processes and procedures that underpin these Act as a subject matter expert and a reference point for other team members to ensure that the whole team delivers a great experience for customers Be highly responsive to the needs of customers, answering calls, responding to emails and serving them quickly if they come into the Customer Care Centre Act in a highly professional and courteous manner at all times Ensure that all instructionsqueriesservice requests are completed accurately first time and every time Ensure high standards are maintained for both written and spoken English and provide support to other team members to improve their English language skills Maintain very high levels of quality in terms of business integrity and the customer experience Support other team members to improve the quality of service they offer Build a thorough understanding of twofour54s products and services in order to answer enquires with confidence Actively promote (where appropriate) twofour54s products and services Use problem solving skills to help customers where the answer may not be prescribed or obvious Set the standard in the use of active questioning skills to ensure that the needs of customers are properly understood and responded to Build strong and effective relationships with customers, acting as one of the key points of contact for all services delivered by tawasol and twofour54 Act as the Customer Champion with a genuine passion for service and with support from the Customer Care Manager and other team members help to identify areas for improvement, eg processes that are not working well Qualifications, Skills and Experience The applicant must hold a Bachelors Degree in Business Administration or similar qualifications The applicant should possess prior exposure in using CRM systems (such as Siebel) is desirable Excellent customer skills with a genuine desire to provide excellent service Demonstrable commitment to the improvement of customer service to the benefit of the Business Partners and twofour54 Self-motivated and highly results driven Evidence of organisational and prioritisation skills Able to deliver on hisher promises to customers Able to demonstrate flexibility and adaptability in a change environment A very strong communicator, able to influence both customers and internal stakeholder Excellent spoken and written Arabic and English Proficient in relevant computer applications as well as software packages

Profile Summary

Type:Company Job


Deadline:13th Aug 2025

Company Profile

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