Customer Service Representative Jobs in Abu Dhabi - 3399450

Job Description

Job description Role
Objectives
Customer Service Representative to manage customer queries and complaints
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Main responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensure customer satisfaction and provide professional customer support
Reporting to General Manager
Subordinates Owner representative
Number required 2
Duration 2 years contract
Desired start date immediately
Probation 15 days
Gross monthly base salary 3000 AED
Other Benefits Accommodation, Transportation

Additional benefits Accommodation, Transportation