Front Desk Agent - The Abu Dhabi EDITION - 2196295

Edition Hotels
  • Front Desk Agent - The Abu Dhabi EDITION Jobs in Abu Dhabi - 2196295

    Edition Hotels
  • 1 - 2 Years
  • Abu Dhabi - United Arab Emirates
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Job Description

Job SummaryAdministering Front Desk functions, always ensuring that the highest levels of hospitality and service are provided Areas of responsibility include but are not limited to processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys; pre-registering designated guests and preparing key packets; following up with guests regarding satisfaction with guest-related issues; reviewingtrackingaccommodating requests for room changes when possible; ensuring rates match market codes and documenting exceptions; running daily reports; following up with guests to ensure their requests or problems have been met to their satisfactionReports toFront Desk Supervisor Assistant Front Office ManagerESSENTIAL JOB FUNCTIONSMain ResponsibilitiesBe familiar with Hotel services, operational hours and ongoing promotionsHave a thorough knowledge of The Abu Dhabi EDITION product and servicesEnsure all forms of communication are used to full capacity and relevant information is handed over to the next shiftDemonstrate and promote Quality Awareness amongst the Front Office team Seek ways to improve and maintain guest satisfaction scores for all front office sectionsProcess all payment types such as room charges, cash, debit, or creditReview and action the accurate set up of accounts for each guest (ie, share-with s, separate roomtaxincidentals, comp)Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservationsContact appropriate individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest calls andor requestCommunicate with Rooms Coordinator to track readiness of rooms for check-inCount bank at the beginning and end of shift Balance and drop receipts according to Accounting specificationsAssist management in scheduling, evaluating, counseling, disciplining, motivating and coaching employeesSpeak with others using clear and professional languagePrepare and review written documents accurately and completelyDevelop and maintain positive working relationships with othersEnsure adherence to quality expectations and standardsEnsure proper use of the telephone etiquette as per EDTION standardsEstablishes and maintains open, collaborative relationships with employeesPerform any other reasonable job duties as requestedEnsuring and Providing Exceptional Guests ServiceCollaborates with the whole of the Front Office team on ways to continually improve guest serviceProvides services that are above and beyond expectations for guest satisfaction and retentionServes as a role model to demonstrate appropriate behaviorsDisplays outstanding hospitality skillsSafety and SecurityFollow property specific procedures for handling emergency situations (eg, evacuations, medical emergencies, natural disasters)Report work related accidents, or other injuries immediately upon occurrence to managersupervisorFollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environmentIdentify and correct unsafe work procedures or conditions andor report them to management and securitysafety personnelComplete appropriate safety training and certifications to perform work tasksPolicies and ProceduresProtect the privacy and security of guests and coworkersMaintain confidentiality of proprietary materials and informationFollow company and department policies and proceduresEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and proceduresProtect company tools, equipment, machines, or other assets in accordance with company policies and proceduresGuest RelationsActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (eg, LEARN) to resolve issues and build trustAddress guests service needs in a professional, positive, and timely mannerAssist other employees to ensure proper coverage and prompt guest serviceWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possibleThank guests with genuine appreciation and provide a fond farewellAnticipate guests service needs, including asking questions of guests to better understand their needs and watchinglistening to guest preferences and acting on them whenever possibleCommunicationAnswer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate persondepartment, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the callSpeak to guests and co-workers using clear, appropriate and professional languageProvide assistance to coworkers, ensuring they understand their tasksTalk with and listen to other employees to effectively exchange informationDiscuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the propertyPrepare and review written documents (eg, daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completenessAssists Management

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:12th Jul 2024

Desired Candidate Profile

Front Desk Agent - The Abu Dhabi EDITION

Company Profile

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