Guest Experience Agent - The Abu Dhabi EDITION - 2196169

The Abu Dhabi EDITION
  • Guest Experience Agent - The Abu Dhabi EDITION Jobs in Abu Dhabi - 2196169

    The Abu Dhabi EDITION
  • 2 - 3 Years
  • Abu Dhabi - United Arab Emirates
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Job Description

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality Our hotels are stunning microcosms of the worlds top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!But to create this magical experience, we need youEDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work A place where service comes from the heart, not from a handbook A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guestsWe invite you to join us todayJob SummaryAnswer, record, log, and process all guest calls, requests, questions, or concerns Operate telephone switchboard station Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls Advise guest of any messages received Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message Receive, record, and relay messages accurately, completely, and legibly Activatedeactivate guest room message lights as appropriate Instruct guests on how to access the internet; transfer guests with problems to providers customer support line Test communications equipment to ensure it works properly Respond to special requests from guests with unique needs Contact appropriate individual or department as necessary to resolve guest call, request, or problem Follow up with guests to ensure their requests or problems have been met to their satisfaction Dispatch bell staff or valet staff as neededFollow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others; support team to reach common goals Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period of time Enter and locate information using computers andor POS systems Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by SupervisorsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:12th Jul 2024

Desired Candidate Profile

Guest Experience Agent

Company Profile

Not Mentioned