Guest Relations Agent - 2195962

Intercontinental Hotels Group (IHG)
  • Guest Relations Agent Jobs in United Arab Emirates - 2195962

    Intercontinental Hotels Group (IHG)
  • 1 - 2 Years
  • United Arab Emirates - United Arab Emirates
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Job Description

About usCombining a unique elegant exterior with a fabulous majestic interior, the hotel became in the blink of an eye, a reference in the world of hospitality 446 luxurious rooms and suites, a wide choice of restaurants, shops and two swimming pools, indoor and outdoor, made the Phoenicia everybodys elite destination Its reputation for class and luxurious living echoed around the globe Kings, queens, world leaders, celebrities, businessmen and the jet set alike, made Phoenicia Hotel their home away from home, contributing to the countrys golden age, an upswing period during which Lebanon was known as the Switzerland of the Middle East The Phoenicia Hotel was a dream for Najib Salha - a prominent Lebanese businessman - who in the year 1953, during Lebanons Golden Era, envisioned to build a world class hotel on the shores of Beirut With a group of investors, Mr Salha founded La Soci t des Grands Hotels du Liban and invited leading American architect Edward Durell Stone to fulfill this dreamYour day to dayGreets and welcomes all guests at any time in a friendly and helpful manner, using guest names at every opportunity Is fully aware of arrivals regular, Club Floors, IA, and VIP guests Applies a thorough working knowledge of Opera and has attended the appropriate Opera trainingConstantly review the expected arrivals for the day, monitors same day reservations, checks room allocations, amenities, special requests and inspects assigned rooms prior to arrival to ensure readiness Checks the correspondence for the following day arrival to ensure all Club IHG Floors IA Floors VIP bookings are picked upUpdates IA profiles, for same day reservations and ensures efficient regular guest history system and ensures GSTS Forms are distributed and collected Makes sure regular guests and members are recognized and escorted to their rooms and promotes Hotel facilities and briefs about different outletsPerforms such functions as to include but not be limited to IA, RA, AT, PC Plat, WED, VIP Guests Solicitation of IA applications Attending to special requests by guests Developing and implementing guest courtesy callsDemonstrates understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life SafetyWhat we need from youEducationBachelors Degree SkillsMicrosoft Office tools Opera Concerto Experience1 to 2 years Competencies Customer Focus AdaptabilityFlexibility Drive for ResultsTeam Orientation Strong Communication skills$descr2

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:12th Jul 2024

Desired Candidate Profile

Guest Relations Agent

Company Profile

Not Mentioned

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