IFS IT Application Support Lead Senior Manager - 3404928

  • IFS IT Application Support Lead Senior Manager Jobs in UAE - 3404928

  • 1 - 10 Years
  • UAE
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Job Description

IFS - IT - Application Support Lead - Senior Manager - Dubai

Line of Service Internal Firm Services

Specialism IFS - Information Technology (IT)

Management Level Senior Manager

& Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth

Our Applications Programming - Practice Support team helps translate PwCs business requirements through efficient and effective Information Technology software applications We design, develop, test, and implement sophisticated software applications in support of the firms needs and requirements

Leading the application support team for business applications across the Middle East region, focusing on availability, support and augmentation of core business applications

Lead applications support team in Middle East

Responsible for availability of Middle East application services, both for Front and back office services

Ensure business application systems are developed, maintained, and supported in order to achieve efficient and effective delivery of services

Manage application configuration and upgrades, problem analysis and resolution for complex application problems, engaging vendors and L3 support teams as required

Manage application projects providing technical and project management input as required

Improve application functionality and performance and provide suggestions for system and business improvements

Manage relationships with vendors and outsourced suppliers for local applications

Develop procedures and documentation for application support

Responsible for Application support team SLAs

Develop and maintain interfaces, export and imports, and ensure their smooth running where required

System configuration, scripting and user admin according to application needs

Delivery of management reports on application and system performance

Support creation of end user training documentation and arrange third party training

Line manage and develop application support team

Ensure compliance with information security policy for inscope applications

Plan and test disaster recovery plans for inscope applications

Manage incident queues and lead on problem resolution and escalation

Partake in Major Incident teams as required

Responsible for overarching portfolio of applications, release management, outages and upgrades

Manage testing activities for inscope applications, and responsible for creation of testing plans and UAT sign offs

Participate in stakeholder SLA reviews



Bachelors Degree in Computer Science or similar


Fluency in English

Arabic an advantage

Specific Experience

8-10 years in an Application Support environment, 2-3 years in a leading role

Technical Skills

IT delivery and management tools JIRA, AzureDev Ops, Service Now, Sharepoint, Confluence, MS Teams

IT Service Support and Management tools Service Now or similar

Integration and middleware Mulesoft,

Databases, DWH and SQL Oracle 11g, Redshift, Snowflake, SQL queries

Cloud computing services Azure, GCP, AWS

Programming, version control C++, Oracle PLSQL, VBA, StarTeam, Subversion, SourceSafe

Operating systems MS Windows

Business Operating Solutions SAP, Oracle, Workday, Salesforce

Soft Skills

Excels in developing and maintaining strong stakeholder relationships across the business both locally and regionally

Excellent leadership, team building and people management skills

Proactive and organized with excellent time management and decision making skills

Thorough with an eye for detail

Passionate about client service

Excellent negotiation skills

Strong work ethic

Ethical Conduct

Available for Work Visa Sponsorship Yes

Government Clearance Required Yes

Profile Summary

Type:Company Job

Deadline:13th Aug 2025

Company Profile

PwC firms help organizations and individuals to create the value theyre looking for.
Were a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.

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