IFS IT Communications Change Lead Manager - 3403309

  • IFS IT Communications Change Lead Manager Jobs in UAE - 3403309

  • 1 - 10 Years
  • UAE
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Job Description

IFS - IT - Communications & Change Lead - Manager - Dubai

Line of Service Internal Firm Services

Specialism IFS - Information Technology (IT)

Management Level Manager

& Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth

Our Change Management team helps PwC prepare for expected and inevitable technology changes that directly impacts PwCs workforce and its client delivery system As part of the team, youll support PwC employees during the implementations of system upgrades, software and hardware updates, and information technology transformations

Responsible for marketing of internal technology services across PwC Middle East, with responsibility for the creation of communication roadmaps, content, training, change management and collateral

Leading on assessment and analysis of internal customer satisfaction

Stakeholder mapping, profiling and persona creation from IT perspective (aligned to global firm personas)

Part of change and comms community of practice - collaborate with other change and comms leaders in the firm

Manage IT communication calendar

Understand end user impact from changes, projects, releases etc

Identify communication needs of key stakeholder groups personas

Support on communication content - creation and or localization

Manage change journeys for IT stakeholders

Maintain IT communication channels - GPlus sites, Navigator pages, IT marketing material

Work with project teams to develop launch and training strategies

Focus on value realization to drive change

Bring change methodologies or deep understanding of the business to the role



Bachelors Degree in Business, Economics, Technology, Engineering or Science


Fluency in English

Arabic an advantage

Overall Experience

5-10 years of experience in a related area within a multinational or professional services firm

Specific Experience

Take action to ensure everyone has a voice, inviting opinion from all

Establish the root causes of issues and tackle them, rather than just the symptoms

Initiate open and honest coaching conversations at all levels

Move easily between big picture thinking and managing relevant detail

Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required

Develop specialized expertise in one or more areas

Advise stakeholders on relevant technical issues for their business area

Navigate the complexities of global teams and engagements

Build trust with teams and stakeholders through open and honest conversation

Uphold the firms code of ethics and business conduct

Technical Skills

Broad technical understanding and IT literacy, with an ability to translate technical language into the broader business

Soft Skills

Excels in developing and maintaining strong stakeholder relationships across the business both locally and regionally

Excellent leadership, team building and people management skills

Proactive and organized with excellent time management and decision making skills

Thorough with an eye for detail

Passionate about client service

Excellent negotiation skills

Strong work ethic

Ethical Conduct

Available for Work Visa Sponsorship Yes

Government Clearance Required Yes

Profile Summary

Type:Company Job

Deadline:13th Aug 2025

Company Profile

PwC firms help organizations and individuals to create the value theyre looking for.
Were a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.
In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.
We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.
PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.
PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.

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