Officer Customer Service - 3405298

  • Officer Customer Service Jobs in Dubai - 3405298

  • 5 - 7 Years
  • Dubai - United Arab Emirates
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Job Description

We are looking for Officer Customer Service for Dubai, UAE

Purpose -
To execute the Customer service activities and ensure careful handling of all the customers

Key Responsibility Areas
Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner
Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service
Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders
Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling
Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team
Responsible and accountable for sending dailyweeklymonthly reports to customers and superiors as per respective customer KPI
Responsible for respective customers data management and MIS

Key Performance Indicators
KPI s of respective customers
Quality of customer service and customer satisfaction
Timely preparation of MIS reports
Politeness & courtesy in dealing with customers
Overall performance of the team

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Logistics / Transportation / Warehousing / Courier

Function:Logistics / Supply Chain

Deadline:05th Feb 2025

Desired Candidate Profile

Officer Customer Service

Company Profile

Not Mentioned