Operations Manager npower Outsourcing Backgrou - 3399205

Innovations Group
  • Operations Manager npower Outsourcing Backgrou Jobs in UAE - 3399205

    Innovations Group
  • 1 - 10 Years
  • UAE
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3399205

Job Description

Reporting to the Managing Director, the Operations Manager will be a key player in providing overall management & guidance for the smooth functioning & enhancement of the HR & Processing team

This is a challenging and high profile opportunity The Operations Manager will have key customer service focus, strong written & verbal communication, ability to create & operate matrix structures, process oriented, problem solving, people management, teamwork & proven track-record in managing large number of staff with multiple complex processes

Key Duties and Responsibilities

Leading and delivering complex client engagements that help identify, design, and implement creative business solutions for our clients

Responsible for providing excellent customer service and determining the needs of the client

Conduct Process Gap Analysis & timely resolution

Introduce Process improvement & upgradation

Initiate Process Customization as per client requirements

Implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance

Conduct regular meetings & reviews to improve productivity, product knowledge, and customer satisfaction

Ability to develop scalable processes from scratch Proven track record of developing and implementing best practice processes to increase efficiency;

Lead, delegate and effectively manage a team of 100+ employees

Maintain staff competence by ensuring that staff skills or knowledge gaps are met with appropriate training and development

Possession of key competencies including conflict management, business negotiation, organization and decision-making

Meets the Operations team financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

Prepares performance reports by collecting, analyzing, and summarizing data and trends

Maintains professional and technical knowledge by tracking emerging trends in the market; attending workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies


REQUIREMENTS

Minimum educational requirement is a Bachelors degree preferably in Business Management or Engineering

Candidates with an MBA or any advanced degree bring in an advantage

At least 10 years of work experience, of which 5 years should be in a leadership position with a large organization in a similar operations role

Multi-location operations experience will be an added advantage

Profile Summary

Type:Company Job

Deadline:13th Aug 2025

Company Profile

Innovations Group was established in 1994 under the name of Innovation Commercial Brokers. The company was formed as a sole proprietorship company spearheaded by its Managing Director, Ashish Nanda.
The company was set up with an objective to provide Relationship Management work within the Promotion, Distribution and Services business. The other line of business which the company was pursuing along with Promotions, Distribution and Services was Commercial Broking for clients for various financial products such as IPO, Investments and Placement of Funds. The idea was to acquire customers and mature the business by converting them for its different product lines by selling and cross-selling. By identifying the customer needs and trying to provide services in those areas where there was an identified need propelled the company to new heights and growth.
The process of acquiring clients was initially from local market and expanded to global markets through mail, telephone, and generation of leads.



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