Reservations Supervisor - 2719635

EMIRATES PALACE HOTEL
  • Reservations Supervisor Jobs in Abu Dhabi - 2719635

    EMIRATES PALACE HOTEL
  • 0 - 3 Years
  • Abu Dhabi (Abu Dhabi)
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2719635

Job Description

Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travelers Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away The Marina Mall and major shopping attractions are also within walking distance of the hotel

Reservations Supervisor

Responsible for running the Reservations department To achieve best possible results in terms of maximizing hotels occupancy by terms of getting and inputting reservations To ensure guests

satisfaction and loyalty through quality guest service taking into account of the establishment standards

Key Responsibilities

Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability
Train, develop, and motivate staff to increase productivity
Participate in staff recruitment, organize on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients satisfaction and adherence to Kempinski service standards
Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery
Review MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments
Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations
Ensure all internal package breakdowns are loaded and in line with financial department
Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents commissions, staff responses to clients, etc
Control no show and late cancellation charges
Update Serenata configuration offers confirmation letters set-up in corporate design, if applicable
Ensure that the team is aware of the internal credit policy
Follow up on lost business and bring information about them to the knowledge of the department superiors
Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc)
Spot-check reservations made the previous day and check all VIP arrivals
Prepare reports on a monthly basis
Maintain all reservation standards
Keep department informed of all changes in systems or procedures
Monitor reservation pick-up for the coming months
Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations
Test calls LQA IFH results > 85 PERCENT
Maintain an internal up sell program for the Reservations department (benefits team competition)
Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs
Select and recruit suitable employees for the department using prescribed set of policies and procedures
Conduct annual performance evaluations
Perform any other duties as assigned to himher by management

Desired Skills & Qualifications

Has to be accurate, attentive to details, friendly with guests,
colleagues and superiors, a good team member, patient,
should be able to work under stress
Previous experience in the reservations department is a must
Has to be able to lead a team, to maintain the team spirit
Has to treat staff according to their professional
performance, avoiding personal judgement
Has to have good listening skills and clear speech
Has to be well groomed, maintain the working place tidy
Has to be an example for subordinates
Ability to solve interpersonal conflicts in a smooth and
effective way
Ability to prioritize tasks correctly, to assign tasks to
subordinates and to make efficient follow up
Good time management skills
Must have a potential for further growth
Has to comply with company competencies and Kempinski
culture
(Language, Computer, etc)
Professional command in English is a must
Opera
TrustVoyager
Microsoft Word
Microsoft Excel

About Kempinski

Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service We pride ourselves on delivering a beautiful performance for each and every one of our guests And for our employees, we provide a stage on which they can flourish and realize their full potential

Embrace an experience as individual as you are!

Profile Summary

Type:Company Job

Role:Recruitment

Industry:Hotel/Travel/Tourism/Airlines/Hospitality

Salary:As per Industry Standards

Function:HR/PM/IR/Training

Deadline:09th Oct 2024

Company Profile

Company:EMIRATES PALACE HOTEL
Industry Hospitality & Tourism (Hotels/ Resorts)



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