Rooms Controller - 2301242

W Hotels
  • Rooms Controller Jobs in Abu Dhabi - 2301242

    W Hotels
  • 1 - 2 Years
  • Abu Dhabi - United Arab Emirates
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Job Description

Job SummaryAssign room according to guest request and preferences whenever possible Pre-register designated guests and prepare key packets Organize and coordinate check-inpre-registration procedures for arriving groups ReviewTrackAccommodate requests for roomcheck-out changes when possible; communicate status to appropriate staff Confirm reservations and cancellations Review out-of-order rooms daily Ensure rates match market codes and document exceptions Verify and adjust billing for guests File guest paperwork or documentation Set upprocess all guest check-inscheck-outs Activate room keys Secure valid payment Identify any over-commitments Perform duplicate reservation checks; block rooms Run daily reports Follow up with guests to ensure their requests or problems have been met to their satisfaction Receive, record, and relay messages accurately, completely, and legiblyFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Coordinate tasks and work with other departments Serve as a departmental role model Develop and maintain positive working relationships with others; support team to reach common goals Comply with quality assurance standards Stand, sit, or walk for an extended period of time Enter and locate information using computers andor POS systems Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by SupervisorsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Profile Summary

Type:Company Job

Eligibility:Any Graduation.

Industry:Hotels / Hospitality

Function:Chefs / F&B / Housekeeping / Front Desk

Deadline:23rd Aug 2024

Desired Candidate Profile

Rooms Controller

Company Profile

Not Mentioned

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