SAP CRM Support Lead - 3401673

Americana Computer Systems
  • SAP CRM Support Lead Jobs in Abu Dhabi - 3401673

    Americana Computer Systems
  • 5 - 8 Years
  • Abu Dhabi,Ras Al Khaimah - United Arab Emirates
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3401673

Job Description

**GCC Nationals Only***

Professional Skills and Responsibilities
Having around 5 years of experience in Operational support including minimum 2 years in leading position (preferred with SAP experience)
Lead group of Level-1 resources to provide the best support services & feedback
Managing Level-1 resources attendance, shifts , skills enhancements, daily assignmentsperformance and evaluations
Resolve end users CRM issuesincidentsproblems and log those issues in proper method into the existing Helpdesk tools (from identification to their resolution, keeping the end user informed from start to end)
Have excellent analysis skills in order to provide clear and understandable feedbackpriorities to end users andor SAP Level-2 resources
Demonstrate strong problem solving skills and an ability to resolve application issues
Ability to provide on-going training where necessary (either to end-users or Level-1 resources)
Be able to clearly communicate with end users and ensure the user understands the issue and what is being done to resolve it (and make sure Level-1 resources do the same and to focus also on continues improvement)
Provide monthly statistics of received issuesincidents (or upon needs)
Have weekly meeting with Level-2 resources and Courts Project Manager to discuss overall issues (eg escalating incidents as Problems)
Create new and maintain existing Best Practice documentsKnowledge base in a format that the user finds simple to follow, with clear instructions on process steps
Actively participate in CRM Project Team meetings
Highly motivated, collaborative attitude and can work independently with or without supervision (However any Major decisions should be agreed-on with Courts PM first)
Having ITIL certification or equivalent is preferred
Having experience in SAP CRM

Profile Summary

Type:Company Job

Eligibility:Bachelors in Computer Application(Computers) , Bachelor of Science(Computers, Technology).

Industry:IT-Hardware & Networking

Function:IT Software

Deadline:13th Aug 2025

Desired Candidate Profile

SAP

Company Profile

Not Mentioned